Joann Mock
Cincinnati
Summary
Experienced in verifying insurance coverage and managing prior authorization processes. Known for strong problem-solving and time management skills, contributing to efficient healthcare operations.
Overview
13
13
years of professional experience
Work History
REP III-Verify
Cincinnati Children's Hospital
Cincinnati
06.2013 - Current
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Notified ordering providers of denied authorizations.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Provided guidance to providers regarding the prior authorization process.
Education
Some College (No Degree) - Business
Philidelphia Training Center
Chicago, ILSkills
- Verifying insurance coverage
- Prior authorization processes
- Attention to detail
- Problem solving
- Time management
- Adaptability
- Staff training
Timeline
REP III-Verify
Cincinnati Children's Hospital
06.2013 - Current
Some College (No Degree) - Business
Philidelphia Training Center