Joann Morales Gonzalez
Summit,IL
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Positive Front Line Supervisor with history of coaching and mentoring employees to top performance. Experience includes many years of progressive employment in retail settings. Proven leader with excellent team-building skills.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Front Line Supervisor
UPS
Willow Springs, Illinois
11.2019 - Current
- Supervised daily operations and workflows for package sorting teams.
- Trained new employees on safety procedures and operational guidelines.
- Facilitated communication between management and frontline staff for issue resolution.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Trained, managed and motivated employees to promote professional skill development.
- Conducted regular safety audits to maintain a secure work environment.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Assigned tasks to employees while supervising daily operations and task completion.
Cashier
Portillos
Willowbrook, Illinois
06.2017 - 12.2018
- Processed customer transactions efficiently and accurately.
- Assisted customers with menu selections and special requests.
- Managed cash register operations and balanced drawers daily.
- Maintained cleanliness and organization of service areas.
- Collaborated with team members for smooth service flow during peak hours.
Education
Advanced Welding Certificate - Welding Classes
Moraine Valley Community College
Palos Hills, IL 03.2020 - 07.2021
Argo Community High School
Summit, ILSkills
- Workflow optimization
- Employee training
- Problem resolution
- Operations management
- Problem-solving skills
- Staff management
- Fluent in English and spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Advanced welding certificate
- Moraine Valley Community college
Timeline
Advanced Welding Certificate - Welding Classes
Moraine Valley Community College
03.2020 - 07.2021
Front Line Supervisor
UPS
11.2019 - Current
Cashier
Portillos
06.2017 - 12.2018
Argo Community High School