Jo Ann Nickerson
Houston,TX
Summary
Highly adaptable Kitchen Hand with proven experience working in fast-paced food service environments. Prepares vegetables and sauces and creates from-scratch marinades and gravies. Avoids waste and spoilage to promote quality and maintain food safety standards.
Overview
9
9
years of professional experience
Work History
Kitchen Associate
7-Eleven
Richmond, TX
05.2024 - Current
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Maintained an organized workstation, ensuring tools and ingredients are readily available.
- Assisted cooks with plating dishes ensuring presentation is aesthetically pleasing.
- Disposed of garbage in appropriate receptacles after each shift.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
- Followed recipes and customer requests to prepare meals.
- Checked temperature of foods using thermometers to ensure they are cooked properly.
Kitchen Manager
7-eleven Convenience Store
Richmond, TX
09.2019 - 04.2023
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Ensured compliance with health and safety regulations.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Oversaw food preparation, production and presentation according to quality standards.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Assistant Manager
Stripes / 7- Eleven
Richmond
09.2015 - 09.2019
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Participated actively in the recruitment process for new hires at the store level.
- Cultivated loyal customer base by providing excellent customer service.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
- Executed all merchandising directives accurately according to planograms.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Coordinated with vendors for product availability and delivery schedules.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Investigated stock discrepancies through regular audits of backroom locations.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and reordered merchandise as needed.
- Maintained a neat, clean, organized work environment that meets company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed relationships with customers by providing knowledgeable advice about products.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between employees or customers in a professional manner.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Processed sales transactions via cash register and telephone orders.
- Reconciled returns and exchanges quickly while following established procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supported management team in developing action plans for addressing underperforming areas.
- Communicated with patrons to offer friendly service and determine needs.
Education
Medical Billing Completion Certificate - Medical Billing
Texas School of Business
Houston, TX10-2010
High School Diploma -
Evan E Worthing
Houston, TX06-1996
Skills
- Cooking techniques mastery
- Special diets
- Workstation maintenance
- Allergen awareness
- Food storage practices
- Sanitation and safety
- Portion control
- Temperature monitoring
- Cooking
- Transactions and cash handling
- Cash handling accuracy
- Cycle counting
- Shortage reports
- Database management
- Order management
- FIFO stocking
Timeline
Kitchen Associate
7-Eleven
05.2024 - Current
Kitchen Manager
7-eleven Convenience Store
09.2019 - 04.2023
Retail Assistant Manager
Stripes / 7- Eleven
09.2015 - 09.2019
Medical Billing Completion Certificate - Medical Billing
Texas School of Business
High School Diploma -
Evan E Worthing