Jo Ann O'Neill
Lufkin
Summary
Dedicated administrator with a strong focus on customer service and team leadership. Known for successfully implementing initiatives that improve office efficiency and patient satisfaction while upholding strict data confidentiality standards.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Administrator for Ophthalmology Practice
East Texas Eye Associates
Lufkin, TX
02.1976 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Maintained accurate medical records using electronic health record systems.
- Coordinated communication between patients and medical staff for seamless operations.
- Streamlined office procedures, improving workflow and reducing wait times.
- Developed training materials to standardize administrative practices across the team.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative staff, providing mentorship and training for optimal performance.
- Implemented new office protocols to enhance patient experience and satisfaction levels.
- Led initiatives to improve billing processes, ensuring accuracy and timely collections.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Reduced overhead costs through careful budget management and resource allocation.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Led transition to paperless office, reducing operational costs and environmental impact.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
No Degree -
University of Houston
Houston, TXNo Degree - Basic Science in Ophthalmic Assisting
Baylor College of Medicine
Houston, TXSkills
- Recordkeeping and file management
- Attention to detail
- Data entry
- Customer service
- Office administration
- Administrative support
- Documentation and reporting
- Decision-making
- Team building and leadership
- Office management
- Personable and approachable
- Data confidentiality
Accomplishments
- Supervised team of up to 30 staff members.
- Documented and resolved any issues which led to improved results.
Certification
- Certified Ophthalmic Technician, Ophthalmic Surgery Assistant, & Ophthalmic Photographer East Texas Eye Associates - 50 years
Languages
English
Full Professional
Timeline
Administrator for Ophthalmology Practice
East Texas Eye Associates
02.1976 - Current
No Degree -
University of Houston
No Degree - Basic Science in Ophthalmic Assisting
Baylor College of Medicine