JOANN RICARD
Lexington,SC
Summary
Experienced Customer Service and Data Entry Professional With over 15 years of expertise, I possess a solid background in customer service and data entry roles. I am highly customer-oriented and committed to providing outstanding service. My excellent interpersonal skills enable me to effectively address concerns, resolve issues, and cultivate positive relationships with customers.
Overview
9
9
years of professional experience
Work History
Remote Resolution Specialist
Walgreens Resolution Center
01.2025 - Current
- Efficiently handles a significant number of inbound and outbound calls from customers, physician offices, patients, and third-party providers regarding rejected pharmacy prescriptions.
- Addresses routine inquiries and concerns related to rejected prescriptions through various channels, adhering to established guidelines and standard operating procedures (SOPs).
- Leverages all available information to pinpoint the most effective solutions for resolving rejected prescriptions.
Legal Assistant/Customer Service/Data Entry Specialist
Stewart Law Offices
01.2017 - 01.2025
- Delivered crucial administrative and legal support to attorneys, paralegals, and other legal professionals.
- Handled legal documents, scheduled appointments, conducted research, and ensured the seamless day-to-day operations of the legal team.
- Managed a high volume of incoming calls to effectively address and resolve client inquiries, while also aiding in the onboarding of new clients.
- Aimed to foster a positive customer experience and cultivate strong relationships with clients in both in-office and remote settings.
- Employed CRM systems to log client interactions and track ongoing cases, improving workflow and communication.
- Maintained organized filing systems and updated digital records in compliance with privacy and HIPAA regulations.
- Entered, updated, and maintained accurate information for a substantial volume of data entry tasks.
- Created and sustained orderly digital and physical filing systems.
Education
High School Diploma -
Irmo High School
Skills
- Robust organizational and time-management abilities
- Outstanding listening, communication, and interpersonal skills
- Capable of working remotely, both independently and collaboratively
- Detail-oriented with the capacity to manage multiple tasks at once
- Excellent time management
- Strong problem-solving and critical thinking skills
- Proficient in Microsoft Office, data entry, and database management
- Experienced in handling confidential information
- Skilled in data verification and validation
- Adept at maintaining an organized filing system
Timeline
Remote Resolution Specialist
Walgreens Resolution Center
01.2025 - Current
Legal Assistant/Customer Service/Data Entry Specialist
Stewart Law Offices
01.2017 - 01.2025
High School Diploma -
Irmo High School