Jo Ann Shackelford
San Diego,CA
Summary
Industrious Office Clerk with expertise in handling [Type] office needs and focus on optimizing system performance. Friendly, respectful and team-oriented with extensive clerical and records management experience. Clear communicator skilled at multitasking with strong prioritization and planning abilities. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level comfort advisors' position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Assessment Clerk
San Diego County Assessors
San Diego, CA
04.2001 - Current
- Promoted customer loyalty by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and compilation dates.
- Received and routed business correspondence to correct departments and staff members.
- Produced high-quality documents, spreadsheets and for internal.
- Drafted professional memos, letters.
- Created improved filing system to maintain secure client data.
- Monitored equipment to check for proper operation.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ02.2013
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ04.2010
Skills
- Equipment Monitoring and Troubleshooting
- Customer Satisfaction
- Confidential Data Protection
- Data Entry and 10-Key
- New Product Information
- Spreadsheet Development
- Records Management Software
- Categorizing and Classification
- Email Correspondence
- Office Supplies and Inventory
- Microsoft Applications
Timeline
Assessment Clerk
San Diego County Assessors
04.2001 - Current
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Criminal Justice
University of Phoenix