Joann Sharp
Cleveland,OH
Summary
Focused service-oriented employee offering more than 20 years of experience in quality-focused customer service. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Kia Of Bedford
Cleveland, OH
05.2021 - Current
- Greet and assist visitors/tenants, answer calls, trouble shoot issues for tenants and landlords/property owners..
- Organize files, develop spreadsheets, fax reports and scan documents to bolster organizational workflow.
- Collect payments, issue receipts and update accounts to reflect new balances.
- Support bookkeeping through financial transaction documentation, expense reporting and budget monitoring.
- Prepare and make daily deposits, assists with invoice processing and bank reconciliation.
Slam Operator
Lincoln Electric
CLEVELAND, Ohio
11.2018 - Current
- Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).
- Taught new employees machine operation techniques and important business procedures.
- Rotated among various workstations, performing work necessary to meet production needs.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Complied with environmental regulations when using, dispensing of, or handling hazardous and non-hazardous materials and waste.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
Environmental Services Supervisor
Cleveland Clinic Main Campus
Cleveland, OH
08.2015 - 03.2024
- Supervised employees and developed training programs to ensure maximum performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Managed team of 50 personnel in busy Intensive Care Units with over 100 rooms.
Education
Bachelor of Science - Business Administration and Management
University of Phoenix
Tempe, AZ06-2026
Skills
- Upbeat and Positive Personality
- Upselling Products and Services
- Establishing and Maintaining Customer Relationships
- Fast-Pace and Quality Metrics
- Customer Service Management
- Records Organization and Management
- Employee Training
- Performance Evaluation and Monitoring
Timeline
Service Coordinator
Kia Of Bedford
05.2021 - Current
Slam Operator
Lincoln Electric
11.2018 - Current
Environmental Services Supervisor
Cleveland Clinic Main Campus
08.2015 - 03.2024
Bachelor of Science - Business Administration and Management
University of Phoenix
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