Joann Steil
Saint Clair Shores,MI
Summary
Over 20 years of experience in allied health services. Compassionate Case Manager, accustomed to treating and servicing diverse patient needs while managing dynamic conditions. Collaborative professional, owner and sales manager, possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with strong multitasking abilities. Operates exceptionally well in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Speciality Placement-Case Manager
Advanced Placement Services
Saint Clair Shores, MI
02.2013 - Current
- Open, operate, develop senior placement, case management company.
- Coordinates the transition of seniors to assisted livings and retirement communities.
- Provide referrals to appropriate health care providers or other community resources.
- Develop individualized care plans with input from clients and their families.
- Conducted home visits to assess the safety of living environments for clients.
- Counseled clients on available resources within the community that could help meet their needs.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Speaks to community groups to explain and interpret purposes, programs, and policies.
- Assisted individuals with eligibility for available benefits.
- Develops trusting relationships with social services, health care providers and governmental agencies.
- Recruits, interviews, and hires volunteers and staff.
- Displays strong telephone etiquette, effectively handling difficult calls.
Marketing and Sales Manager
First Health Home and Hospice
Southfield, MI
01.2018 - 01.2024
- Hired to build marketing/sales team.
- Educated clients about health conditions, medications and self-care techniques.
- Assisted in discharge plan and coordinated a safe transition to the next level of care for each patient.
- Worked in collaboration with physicians/providers, patients, and their families to ensure safe and efficient transitions of care.
- Built and developed new and strong working relationships with skilled nursing facilities, physicians, hospitals and assisted livings, retirement communities.
- Complete physical evaluation with the patient to appropriately coordinate in home care post hospitalization and rehab care.
- Met with family and patient to determine specific healthcare needs and preferences
- Facilitate case management services, durable medical equipment, home health care, hospice, legal services, ministry services, nursing home, pharmacy, physicians, and transportation services.
- Interviewed, hired, managed, and trained new employees.
Mental Health Representative
New Oakland Family Center
Metro Detroit, MI
09.2014 - 09.2015
- Network and relationship building.
- Coordinate meetings with school. administration, school social workers, police stations, hospital social workers, and doctors.
- Lead presentations in front of large groups.
- Collaborates with social workers and healthcare staff to ensure consumer is getting the appropriate care.
- Coordinate all clinical materials for every New Oakland facility.
- Coordinate and attended health fairs and conferences.
- Target multiple healthcare facilities to educate on New Oakland’s mental health programs and Face to Face Day Program.
Education
Associate of Arts - Developmental Psychology
Macomb Community College
Warren, MI07-2011
Skills
- Family Education Program
- Medical Terminology
- Community Resources
- Discharge Planning
- Patient Support
- Community Outreach
- Referral Coordination
- Patient/Client Advocacy
- Care Coordination
- Case Management
- Home Visits and Inspections
- Placement Specialist
- Recruitment
- Family Education Programs
- Patient Needs Assessment
- Data Entry and Analysis
- Medical Records Management
- Organization and Multitasking
Affiliations
- Volunteer at local churches and charity organizations
Languages
Aramaic
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Awarded highest in sales certificate.
References
References available upon request.
Timeline
Marketing and Sales Manager
First Health Home and Hospice
01.2018 - 01.2024
Mental Health Representative
New Oakland Family Center
09.2014 - 09.2015
Speciality Placement-Case Manager
Advanced Placement Services
02.2013 - Current
Associate of Arts - Developmental Psychology
Macomb Community College
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