Joann Vasconcellos
NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Stylist
AllSaints
02.2025 - 07.2025
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Organized sales area and work station to showcase products and boost sales.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
Stylist
Aritzia
03.2023 - 12.2024
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
Front Desk Agent
The Hyatt Place
Secaucus, New Jersey
01.2024 - 08.2024
- Managed reservations and updated booking systems efficiently.
- Provided excellent customer service while upholding company policies.
Visual Merchandiser
The North Face Inc.
02.2021 - 02.2023
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
Education
High School Diploma -
Teaneck High School
Skills
- Customer service
- Multitasking and organization
- Problem solving
- Teamwork and collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Stylist
AllSaints
02.2025 - 07.2025
Front Desk Agent
The Hyatt Place
01.2024 - 08.2024
Stylist
Aritzia
03.2023 - 12.2024
Visual Merchandiser
The North Face Inc.
02.2021 - 02.2023
High School Diploma -
Teaneck High School