JoAnn Whittenburg
Medical Assistant
San Bernardino,CA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Home Depot
Redlands, CA
01.2022 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Private Caregiver
Heil Family
Apple Valley, CA
04.2014 - 09.2017
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean, safe and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Documented vitals, behaviors and medications in client medical records.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with self-administered medications.
- Monitored progress and documented patient health status changes to keep care team
- Administered medication as directed by physician.
Medical Assistant
Dermatology Group
San Bernardino, CA
10.2005 - 04.2013
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Ordered and prepared reagents and supplies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Education
Diploma - Medical Assisting
Concorde Career College
San Bernardino, CA03.2005
Skills
- Wound Care
- Special Instructions
- Patient and Family Education
- Patient Treatment
- Examination Preparation
- Treatment Room Preparation
- Treatment Options
- Biopsy
- HIPAA Compliance
- Medical Supply Monitoring
- Wound Care and Irrigation
- Height and Weight Measurement
- Simple Dressings
Timeline
Customer Service Associate
Home Depot
01.2022 - 05.2022
Private Caregiver
Heil Family
04.2014 - 09.2017
Medical Assistant
Dermatology Group
10.2005 - 04.2013
Diploma - Medical Assisting
Concorde Career College
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