Latania Higgins
Vineland,NJ
Summary
A compassionate and dedicated newly licensed LPN with a solid foundation in patient care, obtained through comprehensive clinical rotations and rigorous academic training. Committed to delivering high-quality healthcare and improving patient outcomes. Adept at providing exceptional customer support and patient care, as demonstrated while working at Wawa. Excelled in problem resolution and teamwork, enhancing customer satisfaction and fostering positive outcomes. Proficient in EHR management and known for strong communication and empathy, consistently prioritizes efficiency and accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
03.2019 - Current
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Babysitter
Family Friend
07.2018 - 08.2020
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Licensed Practical Nurse Certification - Nursing
Salem Community College
Penns Grove, NJ05.2024
High School Diploma -
Vineland Senior High School
Vineland, NJ06.2020
Skills
- Patient Care: Vital signs monitoring, wound care, and administration
- Technical Skills: EHR management, medical terminology
- Soft skills: strong communication, empathy, attention to detail, and teamwork
- Customer Support
- Problem Resolution
- Customer Service
Certification
- Licensed [LPN]
- [Basic Life Support Certification], [American Heart Association] - [04/2023]
Languages
English
Native or Bilingual
Timeline
Customer Service Associate
Wawa
03.2019 - Current
Babysitter
Family Friend
07.2018 - 08.2020
Licensed Practical Nurse Certification - Nursing
Salem Community College
High School Diploma -
Vineland Senior High School