Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jo Ann Wolfe

Rocky Mount,North Carolina

Summary

Accomplished Program Manager and Executive Director with a proven track record of enhancing operational efficiencies and driving strategic improvements at the National Council on Aging, Inc. Expert in operations management and systems optimization, adept at fostering collaboration to exceed goals. Skilled in contract development and procurement, achieving significant results through innovative strategies and team leadership.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Program Manager

National Council on Aging, Inc
11.2010 - Current
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Leveraged project management processes and tools to define and execute projects.
  • Developed and maintained logistics workflows, procedures and reports.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Researched industry best practices in support of training development and program content.
  • Built teams to address project goals and objectives for multiple projects.

Executive Director

East Carolina HIV/AIDS Partnership, Inc.
08.1994 - 05.2010
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
  • Defined company roles and responsibilities to establish and enhance processes.
  • Advocated for organization and company mission to raise awareness and support.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Represented organization to local public by giving presentations and speeches and participating in community events.

Education

Master of Arts - Counseling

Liberty University
Lynchburg, VA
06.2019

Bachelor of Arts

North Carolina Wesleyan University
Rocky Mount, NC
05.1977

High School Diploma -

Southern Nash High School
Bailey, NC
05.1973

Skills

  • Contract Development
  • Operations Management
  • Systems Optimization
  • Procurement

Certification

  • Targeted Selection, Development Dimensions International - 1992
  • Quality Management Skills, Organizational Dynamic Corporation (Instructor) - 1992
  • Working, Zenger Miller - (Instructor)1991
  • Frontline Leadership, Zenger Miller (Instructor) -1991
  • Quality Action Teams, Organizational Dynamic Corporation (Instructor) - 1990
  • Planning, Designing and Evaluating Training, University of Richmond - 1992
  • Mediation, Mediation Center of Eastern North Carolina - 1992
  • Time Management (Instructor) - Franklin/Covey, 1992
  • Empowered Workforce (Instructor) -1993



Timeline

Program Manager

National Council on Aging, Inc
11.2010 - Current

Executive Director

East Carolina HIV/AIDS Partnership, Inc.
08.1994 - 05.2010

Master of Arts - Counseling

Liberty University

Bachelor of Arts

North Carolina Wesleyan University

High School Diploma -

Southern Nash High School

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Jo Ann Wolfe