Joann Zabala
Houston,TX
Summary
Dedicated bilingual medical front desk receptionist with 4+ years of experience in multi physician practices, hospitals and clinics. Organized and driven administrative experience. Empathetic and courteous in all communications with patients. Expertly managed patients records, office inventory, incoming phone calls, coordinating with medical staff and daily administration functions in a fast paced setting. Fast learner, excellent problem solver and great communicator with a positive personality.
Overview
5
5
years of professional experience
Work History
Front Desk Medical Receptionist
Edward C. Murphy MD
Houston, TX
01.2018 - 01.2022
- Managed patient check-in and check-out processes to enhance operational efficiency.
- Scheduled appointments using electronic health record systems to optimize physician availability.
- Verified patient insurance and health history information to ensure accurate billing and to keep information up to date.
- Helped patients complete necessary medical forms and documentation.
- Organized charts and folders for patients being seen daily by doctor and took vital signs to prepare patient before seen.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed any incoming or outgoing calls of patients addressing inquiries or scheduling.
- Prepared charts and inserted all information posted by doctor of each patient at the end of the day for billing and coding.
Pharmacy Assistant
Pecan Park Pharmacy
Houston, TX
01.2017 - 01.2018
- Answered any calls regarding prescription refills or questions and ensuring prompt response to client calls or any left voicemails.
- Maintained inventory of office supplies, prescription orders or ordering replacements to prevent shortages and ensure smooth operations.
- Entered and new prescription refills or updated insurances and payments due.
- Verified patients insurances before prescriptions were picked up or called to inform for any updates for cancelled insurances or records.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GED -
MyGED.com
Skills
- Bilingual
- Appointment management
- Insurance verification
- Patient scheduling
- Medical coding
- Front desk operations
- Organization skills
- Time management
- Telephone skills
- Typing speed
Languages
Spanish
Native or Bilingual