DIANA SANCHEZ
Chicago,IL
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to handle multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive business profitability and achieve exceptional results.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
ACCESS COMMUNITY HEALTH NETWORK
03.2023 - 05.2024
- Welcome and assist patients with their check-in process and ensure their visits are efficient and comprehensive.
- Help guide patient through their visit by compiling accurate patient data, completing correct check-in workflows, process payments, schedule appointments, and more.
- Provide high-level of customer service that directly aligns with our patient-centered medical home model.
- Support organizational goals to better assist patients and improve community health outcomes.
- Continue to grow my knowledge base with extensive training and experience with Epic, one of leading Electronic Medical Record Systems globally.
- Resolved customer problems and complaints.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Answered phone calls and messages for 7-physicians for family medicine, pediatrics, and OB-GYN, medical facility, scheduling appointments, and handling patient inquiries.
CUSTOMER SERVICE REPRESENTATIVE
PLS CHECK CASHERS
07.2022 - 11.2022
- Provided and helped customers with License Services according to Secretary of State Illinois guidelines.
- Performed check cashing and money orders for customers based on company policies.
- Performed government benefits with customers with social security checks, and IRS refund checks.
- Other services such as fax and copy, notary, auto and transit.
- Managed attending approximately 30-80 customers for different services.
Assistant Store Manager
DUNKIN’ DONUTS
11.2013 - 10.2021
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Prevented food spoilage by monitoring dates, rotating stock and following proper food storage procedures.
- Followed food preparation and storage guidelines established by Health Department.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supported needs of 8- person wait staff who attended to specific needs of countless customers daily servicing total of 1,100.
Education
Associate’s of Arts -
Kennedy King College
Chicago, IL06.2016
Diploma - undefined
Farragut Career Academy
Chicago, IL06.2012
Skills
- Epic
- Insurance Verification
- HIPAA Compliance
- Payment Collection
- Patient Registration
- Patient Scheduling
- Appointment Scheduling
- Problem-solving abilities
- Customer Relations
- POS Systems
- Customer experience
- Hiring and Training
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
ACCESS COMMUNITY HEALTH NETWORK
03.2023 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
PLS CHECK CASHERS
07.2022 - 11.2022
Assistant Store Manager
DUNKIN’ DONUTS
11.2013 - 10.2021
Associate’s of Arts -
Kennedy King College
Diploma - undefined
Farragut Career Academy
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