Joanna Almonte Pena
North Fort Myers,FL
Summary
Eceptional customer service with over 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
Work History
Customer Representative
Lee Health System
02.2022 - Current
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Responded to patients calls to answer questions about services.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Answered patient telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed and give idead about changes.
Attorney's Assistant
Dos Santos Law
05.2021 - 12.2021
- Provided case file-related reminders to attorneys and retrieving information from internal case management system.
- Prepared various legal documents or pleadings and electronically filed pleadings with courts.
- Entered data, electronic submissions, decisions and orders into electronic filing system.
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances, and depositions for busy law firm.
Customer Service Associate
RaceTrac
04.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05.2019
Skills
- Adobe Systems Adobe Acrobat
- Microsoft Office
- Google Docs
- Microsoft Excel
- Inbound Call Answering
- Document and Records Management
- Active Listening
Languages
Spanish
Full Professional
Timeline
Customer Representative
Lee Health System
02.2022 - Current
Attorney's Assistant
Dos Santos Law
05.2021 - 12.2021
Customer Service Associate
RaceTrac
04.2019 - 05.2021
High School Diploma -
North Fort Myers High School
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