Joanna Alvarado
Palmdale,CA
Overview
8
8
years of professional experience
Work History
Optician
Sunshine Optometry
Santa Clarita, CA
01.2023 - Current
- Work directly with my OD to maintain a successful business by marketing, recruiting and attracting business as well as managing costs
- I do a large amount of social media postings for my office where I displace new styles available in store as well as any new optical news
- Answers insurance questions, verifies insurance and files insurance claims
- Repair and readjust patient eyewear
- Bill insurance for exams and materials
- Inventory management
- Accurately and efficiently enter data orders, charges, payments and other required information into appropriate website and electronic medical records system.
- Greet patients and educate them on new technology and lens designs
Optician
20/20 Optometric Eyecare
Santa Clarita, CA
10.2021 - 01.2023
- Work directly with my OD to build a successful business which includes marketing, recruiting, attracting business, and managing costs
- Use skills to upsell and exceed sales targets
- Cutting and Edging
- Billing exams and materials
- Helping patients select eyeglasses, lens treatments,and collect eye measurements
- Validate patient insurance for exams, materials, or medical visits
- Educate patients on what their prescription is and what options would work for them based on their lifestyle
Team Lead
LensCrafters
Sherman Oaks, CA
03.2019 - 04.2022
- Maintained a high customer service experience in fast paced environments
- Assisted my store manager in coaching and developing my team to success in patient care and experiences
- Educate and counsel patients on contact lens care, contact lens usage, visual hygiene, and safety factors
- Ensured all displays and visual merchandising were up to date
- Developed business plans and set goals for sales
- Implemented company policies upon my team
Supply Chain Intern
Providence Holy Cross
Mission Hills, CA
08.2019 - 12.2019
- Rotate inventory supplies based upon expiration dates and par levels
- Maintain the cleanliness and organization of the storeroom in accordance with medical inventory standards and Joint Commission guidelines
- Inventories, issues, picks and delivered supplies and equipment throughout the hospital in an accurate and timely manner
Supervisor
Finishline
Northridge, CA
03.2018 - 03.2019
- Managed retail staff recruitment and onboarding
- Operating time cards and closing payroll
- Lead and trained my team to perform above company standards
- Assisted and maintained shipments, transfers, and merchandise
- Daily cash audits for opening and closing
Sales Manager
Proactiv Skin Care
Sherman Oaks, CA
06.2016 - 04.2017
- Tracked and analyzed store and employee KPIs weekly, monthly, and quarterly to build gameplans that would keep business on track
- Client Relationship building with both customers and bystanders who may benefit from any of our products
- Supervised and managed daily training for a 5 member team on product knowledge and selling techniques
Education
Master Of Public Administration - Public Administration
California State University - Northridge
Northridge, CA08.2024
Bachelor of Science - Health Administration
California State University Northridge
Northridge, CA12.2019
Associate in Arts - Math and Sciences
Antelope Valley College
Lancaster, CA06.2016
Skills
- Bilingual
- Health and Safety Management
- Relationship building
- Team oriented
- Managerial Expertise
- Budget management
Timeline
Optician
Sunshine Optometry
01.2023 - Current
Optician
20/20 Optometric Eyecare
10.2021 - 01.2023
Supply Chain Intern
Providence Holy Cross
08.2019 - 12.2019
Team Lead
LensCrafters
03.2019 - 04.2022
Supervisor
Finishline
03.2018 - 03.2019
Sales Manager
Proactiv Skin Care
06.2016 - 04.2017
Bachelor of Science - Health Administration
California State University Northridge
Associate in Arts - Math and Sciences
Antelope Valley College
Master Of Public Administration - Public Administration
California State University - Northridge