Joanna Alvarez
Haines City,USA
Summary
Skilled Patient Registration Representative with experience in healthcare settings. Demonstrated ability to accurately collect and record patient information, schedule appointments, and coordinate insurance verification. Known for strong interpersonal skills, efficiency, and capacity to maintain patient confidentiality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Referral Specialist
Central Florida Health Care
Winter Haven, Florida
12.2024 - Current
- Managed communication between patients and healthcare providers regarding referral processes.
- Educated patients on referral options and insurance coverage for specialist visits.
- Collaborated with medical staff to ensure timely processing of referral requests.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.
- Resolved escalated patient complaints relating to denied or delayed referrals promptly.
- Provided support to referring physicians in obtaining pre-authorization for services as necessary.
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Collected required signatures to initiate referral process.
- Obtained PA for services such as diagnostic imaging.
Patient Registration Representative
Central Florida Healthcare
Davenport, FL
07.2022 - 12.2024
- Registered patients by collecting personal and insurance information efficiently.
- Updated electronic health records accurately for patient visits and appointments.
- Coordinated with medical staff to verify patient information and scheduling needs.
- Assisted patients in understanding registration processes and healthcare options.
- Maintained confidentiality of patient records in compliance with regulations.
- Trained new team members on registration protocols and system navigation.
- Collaborated with billing department to resolve discrepancies in patient accounts.
- Greeted patients and answered questions regarding registration process.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Verified insurance eligibility through online portals or by phone calls.
Medical Assistant
Davenport Pediatrics Clermont
Clermont, FL
04.2018 - 11.2021
- Collected and documented patient medical histories and vital signs accurately.
- Educated patients on treatment plans and medication instructions thoroughly.
- Maintained electronic health records and updated patient information regularly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Pharmacy Assistant
Lake Wales pharmacy
Lake Wales, FL
09.2015 - 02.2017
- Assisted pharmacists in preparing prescription medications for patients.
- Processed customer transactions efficiently at the pharmacy counter.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Greeted customers upon arrival at the pharmacy counter.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Delivered quality care to customers through close collaboration with pharmacist.
- Restocked shelves and prepared expired drugs for return.
- Processed payments from customers using cash registers and debit and credit card terminals.
Key holder
Once Upon A child
Orlando, FL
01.2014 - 05.2015
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
- Take inventory or examine merchandise to identify items to be reordered or replenished
- Pack customer purchases in bags or cartons
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Receive, open, unpack and issue sales floor merchandise
- Clean display cases, shelves, and aisles
- Transport packages to customers' vehicles
- Stamp, attach, or change price tags on merchandise, referring to price list
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Education
High School Diploma -
Penn Foster High School
Pennsylvania 05.2014
Skills
- Appointment scheduling
- Insurance verification
- Insurance authorizations
- Payment scheduling and collection
- Organizational skills
- Resourcefulness and initiative
- Bilingual
References
REFERENCES SOPHIA ALVAREZ, PHARMACY TECHNICIAN-CELL # (561) 644-2454 - Friend
WANDA VELAZQUEZ, MEDICAL ASSISTANT- (352)-978-2076- Friend
Timeline
Referral Specialist
Central Florida Health Care
12.2024 - Current
Patient Registration Representative
Central Florida Healthcare
07.2022 - 12.2024
Medical Assistant
Davenport Pediatrics Clermont
04.2018 - 11.2021
Pharmacy Assistant
Lake Wales pharmacy
09.2015 - 02.2017
Key holder
Once Upon A child
01.2014 - 05.2015
High School Diploma -
Penn Foster High School
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