Joanna Balderas
Mesquite,TX
Summary
Customer-focused office management professional with a strong background in leasing and accounts payable. Delivered improved customer experiences and streamlined operations through effective communication and teamwork. Skilled in MS Word, Excel, Yardi, Salesforce, and adaptable to changing environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Rennova Partners
Dallas, Texas
10.2023 - Current
- Coordinated administrative duties including accounts payable and receivable to streamline operations.
- Developed and monitored office budget to ensure financial efficiency.
- Oversaw vendor relationships and negotiated contracts for office supplies and services.
- Managed Client relationships, ensuring customer satisfaction
- Maintained accurate records and organized documents to enhance retrieval efficiency.
Leasing Coordinator
Roofstock
03.2021 - 09.2023
- Process all new leasing applications and ensure all requirements are met
- Tracked and processed tenant applications to ensure compliance with leasing requirements
- Collect necessary paperwork, to run background, credit rating and other checks
- Guided approved applicants through approval process to facilitate smooth transition to tenancy
- Assist new tenant with move in before and on day of move in
- Communicate daily with internal team
- Complete and update information in Yardi and other relevant systems
- Coordinated training for new hires to enhance team effectiveness and knowledge sharing
- Supported team objectives by completing assigned tasks
Property Manager
Suzanne Smith MGMT
03.2020 - 08.2021
- Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives
- Managed lease administration duties to ensure compliance and efficiency
- Accurately abstract all property leases in lease administration software
- Monitored collections and coordinated default proceedings to maintain financial stability
- Coordinated and oversaw all tenant and building construction work for timely and accurate project completion
- Provide and foster positive relationships with tenants, external clients, and internal clients
ESL Aide
Responsive Education
08.2017 - 12.2019
- Supported teachers in curriculum implementation and classroom management
- Facilitated academic support for students, enhancing their understanding and performance
- Conduct small group classroom activities with students based on differentiated learning needs to ensure all students are learning to full potential
- Encouraged student engagement and fostered a positive learning environment through effective discipline strategies
- Distributed lesson plans to teachers for effective classroom instruction
- Participate in ongoing staff training sessions
- Executed special projects during and after normal business hours.
Accounts Payable
Glenn Thurman, Inc.
06.2015 - 03.2017
- Acutely and timely processed hundreds of invoices equaling $1million plus dollars per month
- Coordinated and issued payments to vendors, utilities, and reimbursements, ensuring timely processing and compliance with policies.
- Oversaw accuracy, verification, settlement, and archiving of invoices, enhancing integrity of financial records.
- Reconciled and retained all documentation related to company credit cards; developed monthly card usage report for Controller and CEO to review
- Facilitated new vendor setup and maintained strong relationships with existing vendors; managed vendor w9 and insurance documentation as per policy.
- Worked with Controller and other executive management to coordinate monthly closings
- Collaborated with internal partners to address issues with the resolution of liens if needed
- Preformed special projects set forth by Controller and CEO
Passport Acceptance Agent, District Clerk
Dallas County
09.2011 - 06.2015
- Accepted and administered all passport applications under the guidelines set forth by the US Dept
- Delivered services in compliance with US Department of State guidelines.
- Resolved issues for applicants seeking a passport by delivering excellent customer service.
- Assisted office manager in hiring and training agents; promoted positive learning environment and developed job aids.
- Performed daily audits, completed mandatory bookkeeping and performed all opening and closing duties; ensured office operated according to policy
- Coordinated team-building and networking events to foster a positive work environment.
Education
BS - Criminal Justice
University of North Texas at Dallas
12.2015
Associate’s - Applied Science
Eastfield Community College
Dallas, TX05.2009
Skills
- Customer Support Expertise
- Knowledge of Fair Housing Regulations
- Accounts Receivable Management
- Collaborative Teamwork
- Analytical Problem Solving
- Office Administration
- Property management
- Efficient Data Management
- Accounts Payable Management
- Budget management
Languages
Spanish
References
References available upon request.
Certification
Pursuing my real estate license
Timeline
Office Manager
Rennova Partners
10.2023 - Current
Leasing Coordinator
Roofstock
03.2021 - 09.2023
Property Manager
Suzanne Smith MGMT
03.2020 - 08.2021
ESL Aide
Responsive Education
08.2017 - 12.2019
Accounts Payable
Glenn Thurman, Inc.
06.2015 - 03.2017
Passport Acceptance Agent, District Clerk
Dallas County
09.2011 - 06.2015
BS - Criminal Justice
University of North Texas at Dallas
Associate’s - Applied Science
Eastfield Community College