JoAnna Bedford
Stillwater,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Smoothie King
07.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cashing out and taking payments from customers
Customer Service Representative
Lowes
03.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Price Chopper Golub
03.2019 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- stocked shelfing units
- cashed out customers and loaded their bags
Education
GED -
Cleveland High School
Skills
- Call Management
- Data Collection
- Information Security
- Consultative Sales
- Product Knowledge
- Paperwork Processing
- Complaint Resolution
- Retail Store Support
- Conflict Resolution
- Delivery Scheduling
- Customer Service
- Service Upselling
Timeline
Customer Service Representative
Smoothie King
07.2022 - 04.2023
Customer Service Representative
Lowes
03.2021 - 04.2022
Customer Service Representative
Price Chopper Golub
03.2019 - 03.2021
GED -
Cleveland High School