Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

JoAnna Black

Lees Summit,MO

Summary

Account manager with a proven track record at Navia Benefits Solutions, enhancing client satisfaction through strategic relationship management and exceptional service. Expertise in account reconciliation and team collaboration drives retention and fosters strong client partnerships. Consistently ensures seamless communication and delivers outstanding results.

Overview

24
24
years of professional experience

Work History

Account Manager

Navia Benefits Solutions
Leawood, KS
08.2010 - 08.2025
  • Increased client satisfaction and retention through regular engagement and exceptional customer service.
  • Coordinated interdepartmental communication to enhance client management.
  • Grew from Customer Service to Customer Service Manager to Account Manager.
  • Organized and filed documents systematically to maintain accurate records.

Accounts Receivables

Chrysler Financial
Overland Park, KS
09.2001 - 02.2009
  • Reconciled accounts receivables and released titles upon full payment, ensuring accurate account management.
  • Managed invoices and billing processes, facilitating timely collection of outstanding balances.
  • Investigated payment discrepancies to ensure proper account application and resolution of misapplied funds.

Education

Business Management Degree - Business Management

College of Business Management
Kansas City, MO
05-1994

Skills

  • Client relations and customer service
  • Team collaboration
  • Sales analysis and forecasting
  • Satisfaction strategies
  • Documentation and reporting
  • Relationship management
  • Account reconciliation

Awards

  • Dean's List, 1991-1994
  • Honor Roll, 1991-1994

Languages

English

Timeline

Account Manager

Navia Benefits Solutions
08.2010 - 08.2025

Accounts Receivables

Chrysler Financial
09.2001 - 02.2009

Business Management Degree - Business Management

College of Business Management
JoAnna Black