Joanna Brisbois
Grand Ronde,OR
Summary
Experienced professional with a robust background in community support and family services. Adept at developing individualized support plans and mentoring staff, driving positive outcomes for clients through effective collaboration and advocacy.
Overview
9
9
years of professional experience
Work History
Community Support Specialist
The Confederated Tribes of Grand Ronde
Grand Ronde, OR
03.2021 - Current
- Developed and implemented individualized support plans based on client needs and goals.
- Facilitated access to community resources for clients, enhancing service delivery and client satisfaction.
- Coordinated outreach programs to engage community members and promote available services.
- Mentored new staff on best practices for client engagement and support strategies.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Advocated for client needs within the organization, influencing policy development and resource allocation.
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
Family Support Specialist Children and Family Ser
The Confederated Tribes of Grand Ronde
Grand Ronde, OR
03.2019 - 03.2021
- Developed individualized service plans to enhance family dynamics and support.
- Coordinated with community agencies to provide comprehensive support services.
- Led workshops on parenting skills and resource navigation for families in need.
- Facilitated family assessments to identify needs and resources for clients.
- Advocated for families in accessing essential services and navigating bureaucratic systems.
- Enhanced family well-being by providing comprehensive support services and resources.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Improved family dynamics by offering guidance on parenting strategies, communication techniques, and conflict resolution skills.
- Participated in ongoing professional development opportunities to stay current on best practices in family support services.
- Empowered parents by providing education on child development milestones, effective discipline strategies, and age-appropriate activities.
Table Games Assistant Shift Manager
Spirit Mountain Casino
Grand Ronde, OR
09.2017 - 11.2018
- Implemented process improvements that streamlined table game operations, increasing overall efficiency.
- Supervised daily operations of table games, ensuring compliance with gaming regulations and policies.
- Trained and mentored staff on customer service standards and game procedures to enhance guest experiences.
- Coordinated with management to resolve escalated player disputes, maintaining a positive gaming environment.
- Developed strong team rapport by providing ongoing coaching, mentoring, and support to Table Games staff members.
- Ensured compliance with regulatory requirements through thorough knowledge of gaming laws, rules, and regulations.
- Enhanced customer satisfaction by effectively resolving disputes and complaints at the gaming tables.
Education
Associate of Science -
Associate of Applied Science - Forestry/ Natural Resources
Central Oregon Community College
Bend, OR06-1995
Skills
- Needs assessment
- Individualized support
- Client advocacy
- Resource coordination
- Client assessments
- Compliance monitoring
- Life skills training
Affiliations
Health and Wellness committee secretary
Enrollment Committee Vice Chair
Timeline
Community Support Specialist
The Confederated Tribes of Grand Ronde
03.2021 - Current
Family Support Specialist Children and Family Ser
The Confederated Tribes of Grand Ronde
03.2019 - 03.2021
Table Games Assistant Shift Manager
Spirit Mountain Casino
09.2017 - 11.2018
Associate of Science -
Associate of Applied Science - Forestry/ Natural Resources
Central Oregon Community College