Joanna Cardona

Cape Coral,FL

Summary

Dedicated professional with a proven track record at Target, excelling in customer service and cash management. Leveraged strong work ethic and integrity to enhance customer satisfaction and streamline payment processes. Achieved notable accuracy in financial transactions, contributing to positive customer feedback and loyalty. Skilled in conflict resolution and cash handling, consistently ensuring operational excellence.

Overview

years of professional experience

Work History

Cashier / Customer Service Desk

Target

1890 NE Pine Island Rd

10.2023 - Current

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Addressed customer needs and made product recommendations to increase sales.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Boosted team efficiency, shared best practices in cash handling and customer interaction.

Hostess

Outback Steakhouse

1642 NE Pine Island Rd

01.2023 - 04.2023

Answered customer questions about hours, seating, and menu information.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Answered phone calls to take orders, give information and document reservations.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Completed daily side work and opening and closing duties without fail.
Seated patrons based on guest preferences and seating availability.

Education

High School Diploma -

Fort Myers High School

2635 Cortez Blvd Fort Myers, FL 33901 United State

05.2024

Skills

Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Team collaboration
Customer service excellence
Money handling
Cash handling and management
Customer relations
Cash register operation

Cash management
Cash handling expertise
Payment processing
Conflict resolution
Refunds and exchanges
Issue resolution
Cash drawer balancing
Refund handling
ID verification
Attention to detail

Languages

Spanish

Full Professional

English

Native or Bilingual

Timeline