Joanna Chandler
Cheyenne,WY
Summary
Dynamic Account Manager with a proven track record at Anthony Ortiz State Farm, excelling in client relations and customer service. Adept at fostering teamwork and collaboration, I effectively enhanced service quality and ensured timely project delivery. Skilled in CRM systems, I maintain meticulous records to support strategic decision-making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Anthony Ortiz State Farm
07.2020 - Current
- Supported client relationship management through effective communication and problem-solving.
- Assisted in coordinating account activities to ensure timely project delivery.
- Collaborated with cross-functional teams to address client needs and enhance service quality.
- Maintained accurate records of client interactions and account details in CRM systems.
Front Desk Coordinator
Cheyenne Vision Clinic
12.2018 - 06.2020
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Coordinated communication between patients and healthcare providers, enhancing overall patient experience.
- Oversaw front desk operations, ensuring smooth workflow and adherence to clinic policies.
- Trained new staff on procedures, fostering a knowledgeable team environment.
Bartender
Old Chicago Pizza
01.2016 - 12.2018
- Crafted and served diverse beverages, ensuring customer satisfaction through personalized service.
- Managed bar inventory, optimizing stock levels and reducing waste through effective organization.
- Trained new staff on cocktail preparation and customer interaction techniques to maintain high service standards.
- Developed seasonal drink menus, enhancing customer experience and driving repeat business.
Education
High School Diploma - General Studies
Sangre De Cristo High School
Mosca, CO05.2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Certification
Fully licensed in Wyoming, Colorado, & Nebraska
Timeline
Account Manager
Anthony Ortiz State Farm
07.2020 - Current
Front Desk Coordinator
Cheyenne Vision Clinic
12.2018 - 06.2020
Bartender
Old Chicago Pizza
01.2016 - 12.2018
High School Diploma - General Studies
Sangre De Cristo High School