Joanna Chavez
Tomball
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
1996
1996
years of post-secondary education
Work History
Customer Service Representative
United Airlines
Houston
01.2009 - Current
- Assisted passengers with check-in procedures and boarding processes.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Provided information about flight schedules, gate changes, and travel policies.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Trained new team members on customer service protocols and systems.
- Managed difficult situations calmly while maintaining professional demeanor.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Jesse H Jones
Houston, TexasSkills
- Issue resolution
- Complaint handling
- Effective communication
- Crisis management
- Stress management
- Active listening
- Microsoft outlook
- Team development
- Conflict resolution
- Customer service
- Retail sales customer service
- Problem resolution
- Merchandise upselling
- Team collaboration
- Positive and professional
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
United Airlines
01.2009 - Current
Jesse H Jones