Joanna Cruz
Panorama City,CA
Summary
Dynamic manager skilled in staff scheduling, inventory management, and data analysis. Proven ability to train employees and enhance team performance, driving operational improvements and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager in Charge
Ala Diabla sushi
North Hills, California
03.2024 - Current
- Managed staff scheduling to maintain optimal coverage during peak hours.
- Trained new employees on food safety standards and sushi preparation techniques.
- Conducted inventory management to ensure adequate stock levels of essential items.
- Facilitated team meetings to discuss menu changes and operational improvements.
- Analyzed customer feedback data to identify areas of improvement in products or services offered.
Assistant Bookkeeper/Front Desk Receptionist
Kindel & Kosberg
Encino, California
01.2022 - 04.2025
- Greeted clients and visitors warmly, creating a welcoming environment.
- Handled incoming and outgoing mail, ensuring timely distribution.
- Assisted with administrative tasks, including filing and data entry.
- Managed accounts payable and receivable processes efficiently.
Phone Receptionist
Lakeside Medical group
Mission Hills, California
08.2021 - 01.2022
- Managed multi-line phone system for patient inquiries and appointment scheduling.
- Assisted with administrative tasks, including filing and data entry for patient records.
- Scheduled appointments using electronic health record systems to ensure accuracy.
Medical Assistant
North/West Valley Wellness Center
North Hills, California
03.2019 - 04.2020
- Assisted healthcare providers with patient examinations and treatments.
- Collected and documented patient medical histories and vital signs accurately.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Managed patient scheduling and coordinated appointments efficiently.
Education
CPT1 - PHLEBOTOMY
AUMT INSTITUTE
1000 E DOMINGUEZ ST.05-2024
MEDICAL ASSISTANT -
UEI College
Encino, CA05-2019
High School Diploma -
JAMES MONROE HIGH SCHOOL
9229 HASKELL AVE.06-2017
Skills
- Staff scheduling
- Inventory management
- Data analysis
- Management team building
- Communication
- Leadership development
- Administrative support
Languages
English
Professional
Spanish
Professional
Certification
- Medical Assistant
- Cpt 1 Phlebotomy
Timeline
Manager in Charge
Ala Diabla sushi
03.2024 - Current
Assistant Bookkeeper/Front Desk Receptionist
Kindel & Kosberg
01.2022 - 04.2025
Phone Receptionist
Lakeside Medical group
08.2021 - 01.2022
Medical Assistant
North/West Valley Wellness Center
03.2019 - 04.2020
CPT1 - PHLEBOTOMY
AUMT INSTITUTE
MEDICAL ASSISTANT -
UEI College
High School Diploma -
JAMES MONROE HIGH SCHOOL