Sherry Soto
Spring Hill,FL
Summary
Dynamic manager with over 4 years of experience in operations management. Expertise in training and mentoring staff, optimizing inventory processes, and enhancing customer experiences. Committed to fostering high-performing teams and delivering exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager in Charge
Sofrito Latin Cafe
Orlando, FL
04.2024 - Current
- Oversaw daily operations, ensuring exceptional food quality and service standards.
- Trained and mentored staff, improving team performance and customer satisfaction.
- Streamlined inventory management processes, reducing waste and enhancing efficiency.
- Implemented new menu items based on customer feedback to increase sales.
- Managed scheduling and staffing, optimizing labor costs while maintaining service levels.
- Enhanced customer experience through personalized service and attention to detail.
- Conducted regular staff evaluations, fostering professional development and accountability.
- Collaborated with suppliers to negotiate better pricing and improve product availability.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Ensured timely project completion by developing detailed schedules and managing resources effectively throughout the process.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager
Dollar Tree
Lakeland, FL
06.2021 - 03.2024
- Led team in achieving operational targets through effective staff training and performance management.
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Implemented employee scheduling system, improving labor efficiency and optimizing workforce allocation.
- Coordinated merchandising strategies to elevate store presentation and drive customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Enhanced customer service protocols, resulting in improved satisfaction ratings and repeat business initiatives.
- Accomplished multiple tasks within established timeframes.
Manager
Luna Bar & Grill
Orlando, FL
11.2017 - 01.2020
- Developed training programs for new hires, ensuring compliance with company policies and procedures.
- Fostered a culture of safety by conducting regular audits and implementing best practices across operations.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server
East Side Bistro
Orlando, FL
06.2016 - 11.2017
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline food preparation and service delivery.
- Managed customer orders efficiently, minimizing wait times and enhancing dining experience.
- Developed strategies for upselling menu items, resulting in increased average check totals per table.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Milanos Pizza
Orlando, FL
03.2015 - 09.2017
- Trained new servers on menu details, service protocols, and proper handling of customer inquiries.
- Implemented feedback systems to gather guest insights for continuous improvement in services offered.
- Oversaw daily operations during peak hours, ensuring smooth workflow and team cohesion.
- Mentored junior staff on best practices for service excellence and effective communication with customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Springfield Central High School
Springfield, MASkills
- Customer relations
- Staff development
- Motivation techniques
- Operations management
- Budget oversight
- Cross-functional team leadership
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Multitasking
- Reliability
- Organizational skills
- Team leadership
- Active listening
- Adaptability and flexibility
- Decision-making
- Staff training/development
- Professionalism
- Staff management
- Scheduling
- Inventory management
- Staff hiring
- Project management
- Employee scheduling
Certification
Food Handlers Certificate
Manager Food Handlers cerficate
Languages
English
Full Professional
Timeline
Manager in Charge
Sofrito Latin Cafe
04.2024 - Current
Manager
Dollar Tree
06.2021 - 03.2024
Manager
Luna Bar & Grill
11.2017 - 01.2020
Server
East Side Bistro
06.2016 - 11.2017
Server
Milanos Pizza
03.2015 - 09.2017
High School Diploma -
Springfield Central High School