Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joanna Dean

Fort Walton Beach

Summary

Dynamic and customer-focused professional with extensive experience at Barnes & Noble, excelling in product recommendations and store organization. Proven ability to enhance customer satisfaction through engaging interactions and maintaining an inviting atmosphere. Skilled in cash handling and adept at building lasting relationships, driving repeat business, and positive feedback.

Overview

5
5
years of professional experience

Work History

Bookseller

Barnes & Noble
05.2025 - Current
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Assisted customers with locating books and other materials in store.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Processed payments and returns on company POS system using proper cash-handling procedures.

Sales Associate

Barnes & Noble
06.2024 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Secretary

Playground Music
06.2022 - 05.2024
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.

Restaurant Hostess

A.J.s
04.2022 - 06.2022
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Snack Bar Attendant

Gulfarium
07.2020 - 08.2020
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Delivered exceptional customer service by attending to individual needs and preferences.
  • Enhanced customer satisfaction by providing timely and accurate snack bar services.

Education

Fort Walton Beach Highschool
Fort Walton Beach, FL

Skills

  • Product recommendations
  • Reading comprehension
  • Book categorization
  • Store organization
  • Hand sewing techniques
  • Zipper installation
  • Thread selection
  • Seam finishing
  • Artistic creativity
  • Digital drawing proficiency
  • Art history awareness
  • Acrylic painting

Timeline

Bookseller

Barnes & Noble
05.2025 - Current

Sales Associate

Barnes & Noble
06.2024 - 08.2024

Secretary

Playground Music
06.2022 - 05.2024

Restaurant Hostess

A.J.s
04.2022 - 06.2022

Snack Bar Attendant

Gulfarium
07.2020 - 08.2020

Fort Walton Beach Highschool

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