Joanna Delgado
Tolleson,AZ
Summary
Hardworking & focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with strong background in customer service. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
15
15
years of professional experience
Work History
Authorization Representative
ReveLution
Peoria, AZ
09.2025 - 12.2025
- Processed authorization requests efficiently, ensuring compliance with company policies and regulatory standards.
- Analyzed patient information and insurance coverage to facilitate timely approvals for services.
- Collaborated with healthcare providers to resolve discrepancies in claims and enhance approval rates.
- Consistently provided prompt follow-up on pending authorizations, ensuring minimal delay in receiving essential medical services.
- Offered patients and physician offices estimated costs for services documentation.
- Worked closely with clinical teams to gather needed information in a timely manner, supporting optimal patient care delivery.
Customer Service Representative
Beacon Waterproofing
Tempe, Arizona
05.2021 - 11.2024
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Assisted customers with product selection by providing detailed information about available products and services.
- Assisted in organizing inventory and maintaining stock levels. Supported team members in daily warehouse operations. Contributed to efficient order fulfillment processes.
- Oversaw daily warehouse operations to optimize workflow and enhance productivity. Coordinated with logistics teams to streamline inventory management processes. Trained new staff on best practices for warehouse efficiency and safety compliance.
Authorization Representative
Simon Med Imagine
Phoenix, Arizona
06.2014 - 04.2021
- Excellent customer service and communication skills
- Order Placements
- Insurance verification
- Contacted insurance companies in order to obtain prior authorization by providing medical reasons for the exam
- Obtained prior authorization for MRI, MRA, MRV, CT, CTA, NUCLEAR MEDICINE, ECHO
- Professional when communicating with patients/customers, doctors & insurance representatives
- Excellent work ethic and strong desire to perform the job well
Call Representative
Philidor Rx Services
Phoenix
03.2015 - 11.2015
- Handled high call volumes to fill prescriptions, quoted prices for items desired, explain credit terms and collected credit information to qualify customers in a fast and efficient manner
- Strong desire to improve and grow within the organization
- Outstanding customer service and communication skills
- Answered inbound calls to greet and assist customers with various needs and questions
- Advised customers about estimated delivery date and described service contracts and warranties
- Helped resolve product returns, responded to shipping inquiries and answered order status questions.
Medical Assistant
Valley Foot Care Inc
Phoenix
08.2010 - 06.2014
- Assisted physicians with examinations, procedures, preparation of patients, and vital sign procedures
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Prepared treatment rooms for patient examinations
- Administered injections and medications, dressed wounds, and collected lab specimens for tests
- Sterilized and positioned instruments and equipment for examinations and procedures
- Supported front office operations including scheduling, patient check-in and check out, procedures tracking and insurance verification
- Prepared specimens for outside lab testing, as ordered by the physicians
Education
Medical Assistant Diploma - undefined
Brookline College
AZ03.2010
Skills
- Approachable
- Customer Service
- Problem-Solving
- Positive Attitude
- Organizational Skills
- Excellent Communication
- Computer Skills
- Multitasking Abilities
- Data entry
- Call center experience
- Documentation
- Payment processing
- Order processing
Personal Information
Timeline
Authorization Representative
ReveLution
09.2025 - 12.2025
Customer Service Representative
Beacon Waterproofing
05.2021 - 11.2024
Call Representative
Philidor Rx Services
03.2015 - 11.2015
Authorization Representative
Simon Med Imagine
06.2014 - 04.2021
Medical Assistant
Valley Foot Care Inc
08.2010 - 06.2014
Medical Assistant Diploma - undefined
Brookline College