Joanna Dewey
MESA,Arizona
Summary
Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.
Overview
8
8
years of professional experience
Work History
Funeral Director
Neptune Society
Mesa, AZ
02.2016 - 02.2022
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Conducted more than 400 cremation arrangements, over course of 12 months.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
Administrative Assistant
Al-Moore Grimshaw Mortuary
Phoenix, AZ
05.2015 - 02.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Called Doctor's to sign Death Certificates.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Funeral Attendant
Resthaven/Carr-Tenney Mortuary And Memorial Garden
Phoenix, AZ
07.2014 - 05.2015
- Set up flowers, opened and closed caskets, and acted as pallbearer.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
Education
Associate of Science - Funeral Service And Mortuary Science
Maricopa Community Colleges
Mesa, AZ08.2014
Skills
- FTC Compliance understanding
- Customer Oriented-Build Relationships
- Sales-Through Honesty and Empathy
- Detail Oriented
Timeline
Funeral Director
Neptune Society
02.2016 - 02.2022
Administrative Assistant
Al-Moore Grimshaw Mortuary
05.2015 - 02.2016
Funeral Attendant
Resthaven/Carr-Tenney Mortuary And Memorial Garden
07.2014 - 05.2015
Associate of Science - Funeral Service And Mortuary Science
Maricopa Community Colleges