Joanna Diego
SAINTCHARLES,MO
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Server
Firebirds Wood Fired Grill
SAINTCHARLES, MO
04.2026 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas and service stations.
- Managed cash transactions and handled payments securely.
- Resolved customer inquiries and concerns with professionalism and care.
- Recommended menu items based on customer preferences and dietary needs.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu items, describing ingredients and cooking methods upon request.
Host
Firebirds Wood Fired Grill
SAINTCHARLES, MO
07.2023 - 03.2024
- Greeted and seated guests promptly in a welcoming manner.
- Managed reservation system to optimize seating efficiency.
- Assisted in training new hosts on best practices and procedures.
- Monitored wait times and communicated updates to guests effectively.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Crew Member
Dairy Queen Grill & Chill
Troy, MO
12.2021 - 06.2023
- Prepared food items according to safety and quality standards.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of dining area and kitchen to ensure hygiene compliance.
- Assisted customers by providing menu information and addressing inquiries.
- Worked collaboratively with team members during peak service hours.
- Followed food safety protocols while handling and storing ingredients.
- Supported training of new crew members on operational procedures.
- Stocked supplies and ingredients to ensure timely service availability.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Stylist Sales Associate
Maurices
Troy, MO
08.2021 - 11.2021
- Assisted customers in selecting clothing and accessories to enhance personal style.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Provided product knowledge to customers regarding fabric care and styling tips.
- Processed returns and exchanges quickly and efficiently while ensuring accuracy in paperwork.
- Operated cash register to process payments from customers accurately and efficiently.
Education
Associate of Arts -
Saint Louis Community College
St. Louis, MO 09.2023 - 05.2026
Troy Buchanan High School
Troy, MOSkills
- Customer service
- Team collaboration
- Time management
- Effective communication
- Cash handling
- Table resetting
- Exceptional customer service
- Menu memorization
- Guest seating
- Strong work ethic
- Positive and professional
- Order accuracy
Timeline
Server
Firebirds Wood Fired Grill
04.2026 - Current
Associate of Arts -
Saint Louis Community College
09.2023 - 05.2026
Host
Firebirds Wood Fired Grill
07.2023 - 03.2024
Crew Member
Dairy Queen Grill & Chill
12.2021 - 06.2023
Stylist Sales Associate
Maurices
08.2021 - 11.2021
Troy Buchanan High School