Joanna Escamilla
Sacramento,CA
Summary
Due to my job experience as customer service I had to work with a variety of customers with different backgrounds and different attitudes. I never struggled to get my job done, and I applied these skills that I acquired through my work experience to my college experience. Knowing that I’ve always wanted to get into Early Child Development to able to work with children to further my career to become a teacher.
Overview
4
4
years of professional experience
Work History
Customer Service Associate Cashier
Yum Yum Donuts
Sacramento, CA
2020.06 - 2023.12
- Greeted customers upon arrival and assisted them with their inquiries.
- Processed payments using cash registers and credit card machines.
- Organized merchandise in the store to ensure items were easy to locate.
- Stocked shelves, displays, and coolers with products.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Answered incoming calls from customers seeking assistance or requesting information about products and services.
- Ensured all areas of the store were clean and organized at all times.
- Kept up-to-date on new products available in the store.
- Provided training for new employees when needed.
- Handled cash accurately during each shift.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
High School Diploma -
Valley High School
Sacramento, CA2016-05
Some College (No Degree) - Early Childhood Education
Consumes River College
Sacramento, CASkills
- Upselling strategies
- Building rapport
- Professional Appearance
- Strong Work Ethic
- Customer Service
- Guest Services
- Positive and professional
- Telephone management
- Account Management
Timeline
Customer Service Associate Cashier
Yum Yum Donuts
2020.06 - 2023.12
High School Diploma -
Valley High School
Some College (No Degree) - Early Childhood Education
Consumes River College