Joanna Eskilson
Sales/customer service
Santa Cruz,CA
Summary
The past seven years Have primarily volunteered for the Girl Scouts and daughter's school auction. Have a knack for asking for items and getting a yes. Also, learned the art a cold calling. Many connections in Santa Cruz. Love a spreadsheet to keep organized. Am looking for a full time position.
Overview
22
22
years of professional experience
Work History
Box Office Representative and Front of House
Santa Cruz Shakespeare
Santa Cruz , CA
06.2022 - Current
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Created and maintained reports of sold tickets and payments received.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Greeted over 300 customers per day and determined best approach to provide optimal service.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments and issued tickets.
- Assisted patrons with seating by giving directions and lighting paths.
- Provided information about current and future events at facility.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Greeted and collected tickets of patrons at live events.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Sales and Service Expert
Adobo2go
Santa Cruz , Ca
11.2021 - 07.2022
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Kiosk Manager
Downtown Santa Cruz
Santa Cruz , CA
07.2020 - 07.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Staging Technician
Bebe Grace
Santa Cruz, CA
11.2019 - Current
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Participated in furniture selection and documentation of specifications.
- Developed space planning concepts, color palette selections and textile presentations.
Award Winning Massage Therapist
Self Employed
Santa Cruz, CA
09.2002 - 03.2020
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Stimulated energy flow along medians to channel body healing responses.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
Education
Master of Arts - Psychology
Santa Clara University
Santa Clara, CACertificate of Massage Therapy 750 Hours - Massage Therapy
Cypress Health Institute
Santa Cruz 08.2002
Bachelor of Arts - Sociology And Psychology
University of California - Santa Cruz
Santa Cruz 06.2002
Skills
- Recordkeeping Compliance
- Guest Seating
- Customer Buying Habits
- Work Task Prioritization
- Patron Relations
- Local Attraction Information
- Inventory Stocking
- Problem Sensitivity
- Cooperative Attitude
- Event Scheduling
- Special Needs Assistance
- Customer Transactions
- Customer Relations
- Customer Experience
- Customer Satisfaction
- Customer Needs Assessments
- Refreshment Stand Operation
- Marketing Strategies
- Crowd Management
- Office Support
Accomplishments
I was chosen by The Good Times as the best massage therapist for 4 years in a row!
Affiliations
Girl Scouts
Timeline
Box Office Representative and Front of House
Santa Cruz Shakespeare
06.2022 - Current
Customer Sales and Service Expert
Adobo2go
11.2021 - 07.2022
Kiosk Manager
Downtown Santa Cruz
07.2020 - 07.2021
Staging Technician
Bebe Grace
11.2019 - Current
Award Winning Massage Therapist
Self Employed
09.2002 - 03.2020
Master of Arts - Psychology
Santa Clara University
Certificate of Massage Therapy 750 Hours - Massage Therapy
Cypress Health Institute
Bachelor of Arts - Sociology And Psychology
University of California - Santa Cruz
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