Joanna Evans
Lupton,MI
Summary
Reliable Certified Swing Manager with 2 years of experience and a personable, adaptable mentality. Excellent skills in problem-solving and conflict management with extensive operations knowledge and understanding of restaurant business needs. Ready to apply expertise and experience to challenging new role with long-term potential for growth and advancement.
Overview
3
3
years of professional experience
Work History
Certified Swing Manager
Mcdonalds
Rose City, MI
06.2020 - Current
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Met shift targets on consistent basis.
- Trained crew members on how to perform tasks correctly.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Daycare Assistant
Charlton Heston Academy
St Helen , MI
02.2022 - 09.2022
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Taught children to organize toys, wash hands and share by leading by example.
- Promoted learning and social development through structured and unstructured playtime.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma - N/A
Wellspring Academy
Lupton MI06.2020
Skills
- Monitoring Food Preparation
- Money Handling
- Investigating Complaints
- Delegating Assignments and Tasks
- Shift Work
- Shift Checklists
- Safety Policies and Procedures
- General Housekeeping
- Cooking Techniques
- Customer Needs Assessments
- Guest Relations
- Restaurant Operation
- Training Initiatives
- Brand Loyalty
- Disciplinary Action
- Hospitality Management
- Storage Organization
- Customer Satisfaction
Timeline
Daycare Assistant
Charlton Heston Academy
02.2022 - 09.2022
Certified Swing Manager
Mcdonalds
06.2020 - Current
High School Diploma - N/A
Wellspring Academy
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