Joanna Fede
Naples
Summary
Organized Patient Access Coordinator with experience at Hanger Clinic with solid background in managing patient intake and streamlining administrative processes. Recognized for exceptional organizational skills and effective communication, ensuring seamless patient experiences. Eager to leverage practical experience to contribute effectively to a dynamic team in an administrative role.
Overview
8
8
years of professional experience
Work History
Patient Access Coordinator
Hanger Clinic
Naples
10.2024 - Current
- Verified insurance eligibility and referral authorization while providing financial education to facilitate patient access to care.
- Educated patients and their representatives on financial policies and procedures to enhance understanding and compliance.
- Registered, scheduled, and checked in patients with accurate use of [Software] electronic record system
- Processed payments from patients for co-payments, deductibles, or self-pay services.
- Responded to incoming calls, addressing questions and concerns to ensure patient satisfaction and effective communication.
- Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.
- Led weekly meetings to review budget performance, monthly financial projections, operational metrics, and organizational priorities.
Patient Service Representative
Naples Community Hospital
Naples
07.2023 - 10.2024
- Served patients by answering calls, scheduling appointments, and coordinating registrations.
- Coordinated patient appointments by verifying benefits, processing referrals, and securing insurance authorizations.
- Managed front desk operations, ensuring smooth patient check-in, lobby upkeep, and efficient office reception.
- Collaborated with physicians and medical providers to clarify and expedite clinical requests.
Desk Assistant
Florida Atlantic University
Boca Raton
09.2022 - 05.2023
- Streamlined business operations by organizing documents and files for easy access.
- Enhanced work environment by maintaining clean, organized, and well-stocked spaces.
- Guided incoming freshman students in addressing inquiries and resolving issues.
- Uphold building security standards, registering guests and monitoring entrances.
Server
Terracina Grand
Naples
03.2018 - 12.2022
- Trained new servers in company policies, guest service standards and best practices.
- Coordinated with host/hostess staff when seating large groups or organizing reservations effectively.
- Entered orders into computer system to coordinate with kitchen staff.
- Learned new menu items and changes to enhance guest service.
- Followed safety, sanitization and food handling guidelines.
Patient Safety Technician
Naples Community Hospital
Naples
08.2020 - 08.2021
- Ensured proper setup of telemetry equipment to support accurate patient monitoring.
- Communicated effectively to ensure safety protocols for Baker Act, Marchman Act, and suicidal patients.
- Delivered customer service with a patient-centric approach to enhance patient experience.
- Retrieved patient charts for upcoming appointments for next day and filed charts after treatment.
Education
Master of Business Administration (M.B.A.) - Health Administration
Western Govenors University
12-2027
Bachelor of Arts (B.A.) - Health Science, Public/ Global Health, Health administration
Florida Atlantic University
Boca Raton, FL08-2024
Affiliations
- Students of Physical and Occupational Therapy, Events chair, 08/22 - 05/23
- Black Women in Medicine, Member, 01/22 - 05/23
- FAU NAACP, Member, 08/23 - present
Languages
Haitian Creole, Intermediate
Timeline
Patient Access Coordinator
Hanger Clinic
10.2024 - Current
Patient Service Representative
Naples Community Hospital
07.2023 - 10.2024
Desk Assistant
Florida Atlantic University
09.2022 - 05.2023
Patient Safety Technician
Naples Community Hospital
08.2020 - 08.2021
Server
Terracina Grand
03.2018 - 12.2022
Master of Business Administration (M.B.A.) - Health Administration
Western Govenors University
Bachelor of Arts (B.A.) - Health Science, Public/ Global Health, Health administration
Florida Atlantic University