Hi, I’m
Edna Barbour
Patient Access Coordinator
Alton,IL
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
years of professional experience
Work History
OSF St Anthony's Health Center
Patient Access Coordinator
01.2024 - Current
Job overview
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Provided compassionate service to patients and their families during difficult times, addressing concerns promptly and offering assistance as needed.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and navigated ABN corrections as well as patient insurance in/out of network conversations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
OSF Saint Anthony's Health Center
Patient Access Associate
12.2019 - 12.2023
Job overview
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for outpatient testing and procedures.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Followed document protocols to safeguard confidentiality of patient records.
Jc Penny
Human Resources Manager
02.2018 - 12.2019
Job overview
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Implemented performance review and motivational strategies to elevate HR team results.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Alton Memorial Hospital
Patient Access Associate
03.2017 - 02.2018
Job overview
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Macy's
Inventory Associate
08.2013 - 02.2017
Job overview
- Maintained inventory count, tracked usage and documented variances.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed physical inventory counts each month.
- Managed inventory storage in clean and organized fashion.
- Completed scheduled audits with efficient and accurate approach.
- Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
Education
LAS VEGAS ADULT EDUCATIONLas Vegas, NV
GED
11.1993
Skills
- Electronic Health Records Systems
- Team Leadership
- Patient Health Information Access
- Payment Processing
- Demographics Information
- Patient Identification
- Inpatient Registration
- Reporting Requirements
- Diagnostic Codes
- Registration Coordination
- Medical Transcription
- Appointment Confirmation
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Fundamentals of Insurance verification HFMA Training - 04/07/2022
- Advanced Directives and Bedside Registration HFMA-04/07/2022
- Basic Billing Rules and Payment Methodology HFMA- 04/07/2022
- Health Plans: An Overview HFMA- 04/07/2022
- Internal Controls for Cash Posting and Electronic Funds Transfers HFMA-04/07/2022
- Key Performance Indicators in the Revenue Cycle HFMA-04/07/2022
- Patient Access Essentials HFMA-04/07/2022
- Revenue Capture and Recognition HFMA- 04/07/2022
- Patient Scheduling Basics HFMA- 04/07/2022
- Pre-Registration and Insurance Verification HFMA-04/07/2022
- Patient Experience and Satisfaction HFMA- 04/14/2022
- Strategies to Prevent Claims Denials HFMA-04/14/2022
- Patient Financial Communications: Time of Service HFMA-04/14/2022
- Patient Financial Communications: Emergency Department HFMA-04/14/2022
- Essentials of Medicare and Medicaid Managed Care HFMA-08/03/2023
- How Price Transparency Improves Patient Satisfaction HFMA-08/03/2023
- Health Information Management (HIM) and Coding HFMA-08/03/2023
- An Introduction to Contract Management HFMA-08/17/2023
Timeline
Patient Access Coordinator
OSF St Anthony's Health Center
01.2024 - Current
Patient Access Associate
OSF Saint Anthony's Health Center
12.2019 - 12.2023
Human Resources Manager
Jc Penny
02.2018 - 12.2019
Patient Access Associate
Alton Memorial Hospital
03.2017 - 02.2018
Inventory Associate
Macy's
08.2013 - 02.2017
LAS VEGAS ADULT EDUCATION
GED
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