Michelle Vazquez
Dallas
Summary
Dependable professional serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
6
6
years of professional experience
Work History
Patient Access Coordinator
Foremost Family Healthcare Center
04.2022 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Resolved patient billing issues in line with established guidelines.
Dietitian Assistant
DALLAS NUTRITION THERAPY
01.2021 - 01.2022
- Assessed nutrition needs to determine the best intervention and care.
- Monitored patient progress, documenting changes in health status and nutritional status.
- Cleaned and maintained work areas, equipment, and utensils.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Pushed, pulled and transported large loads and objects.
- Addressed and resolved customer complaints to establish trust and increase loyalty.
Teacher's Assistant
Ace Kids Academy
08.2019 - 12.2021
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
- Supervised residential and day treatment children during class and on field trips.
- Supported classroom activities, tutoring, and reviewing work.
Cashier
Kroger
Garland, TX
2018.01 - 2019.12
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
No Degree - Nutrition Sciences
Texas Woman's University
Denton, TX12.2025
High School Diploma -
Lake Highlands High School
Dallas, TX06.2018
Skills
- Medical Terminology
- Team Leadership
- Electronic Health Records Systems
- Customer Satisfaction
- Patient Data Compilation
- Eligibility Determinations
- Patient Registration
- Demographics Information
- Patient Health Information Access
- Referral Coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access Coordinator
Foremost Family Healthcare Center
04.2022 - Current
Dietitian Assistant
DALLAS NUTRITION THERAPY
01.2021 - 01.2022
Teacher's Assistant
Ace Kids Academy
08.2019 - 12.2021
Cashier
Kroger
2018.01 - 2019.12
No Degree - Nutrition Sciences
Texas Woman's University
High School Diploma -
Lake Highlands High School
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