Susan Jackson
Casa Grande,AZ
Summary
Experienced in customer service, friendly and flexible candidate with a solid background in providing exceptional support. Quick ability to learn, possessing advanced understanding of managing patient records, scheduling software, and medical terminology. Collaborative administrative professional excelling in task prioritization and organizational skills, ensuring efficient operations.
Healthcare professional skilled in managing patient access and administrative tasks. Proven ability to streamline patient registration and enhance overall patient experience. Collaborative team player committed to achieving results and adapting to changing needs. Expertise in patient scheduling, insurance verification, and communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Family Care Center Of Colorado Springs
09.2024 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Radiology Central Scheduler
HCA Parallon Healthcare
08.2022 - 03.2024
- Managed scheduling for diverse procedures, including ultrasound, MRI, and biopsies, across 13 facilities in Florida
- Enhanced data accuracy and workflow efficiency by meticulous management of patient records
- Handled over 1.5 million calls daily, optimizing scheduling and improving patient satisfaction
- Refined scheduling processes for specialized procedures, leading to streamlined operations and increased patient satisfaction
Leave of Absence
12.2019 - 09.2022
Administrative Scheduler
Data Appointment
02.2017 - 11.2019
- Improved scheduling procedures and digitized workflows, boosting operational efficiency
- Reduced processing time by 85% through effective patient coordination and appointment management
- Streamlined data management led to better organization and efficiency in appointment scheduling
Administrative Clerk
Self-Evident, Inc.
03.2009 - 01.2017
- Supported daily patient care, including vital signs monitoring, documentation, and administrative tasks
- Team lead, conducted training sessions, improving operational efficiency and skill development
- Achieved 95% patient satisfaction rating and increased invoice payments by 75% through effective cash flow management
Lead Patient Services Specialist
Insight Health Corp.
11.2004 - 02.2009
- Team Lead, enhancing performance and service delivery through mentorship and training
- Reduced scheduling errors by 30% and achieved 97% patient satisfaction rate by implementing best practices
- Increased process efficiency by 40% and improved data accuracy by 90% through new procedures and oversight
Education
Associate of Arts Degree - Sociology
Los Angeles Valley College
Los Angeles, CASkills
- Scheduling Efficiency
- Data Management
- Strong Verbal and Written Communication
- Quality Improvement Strategies
- Regulatory Compliance
- Patient Satisfaction Enhancement
- Process Optimization
- Risk Management
- Team Leadership & Training
- Deadline-oriented
- Calendar Management
- HIPAA Compliance
- Medical Coding & Terminology
- Appointment scheduling
- Healthcare
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Patient check-in
- Phone and email etiquette
- Electronic health records
- Medical terminology
Websites
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved longer scheduling scripts which led to shorter scheduling phone time.
Certification
- Medical Assisting
- Insurance
- Medical Terminology Certification
Awards
Data Production Award, 2018
Languages
English
Full Professional
Timeline
Patient Access Coordinator
Family Care Center Of Colorado Springs
09.2024 - Current
Radiology Central Scheduler
HCA Parallon Healthcare
08.2022 - 03.2024
Leave of Absence
12.2019 - 09.2022
Administrative Scheduler
Data Appointment
02.2017 - 11.2019
Administrative Clerk
Self-Evident, Inc.
03.2009 - 01.2017
Lead Patient Services Specialist
Insight Health Corp.
11.2004 - 02.2009
Associate of Arts Degree - Sociology
Los Angeles Valley College
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