SHAMEL POWERS
New York,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
21
21
years of professional experience
Work History
Patient Access Coordinator
Mount Sinai Health System
10.2019 - 09.2022
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Answered incoming calls, scheduled appointments and filed medical records.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
Patient Service Representative
Mount Sinai Beth Israel
02.2008 - 10.2019
- Maintain all physicians and chemotherapy /infusion schedules in IDX systems, ensuring all patients are arrived in “real time”
- Responsible for performing complete registration of patient clinical, financial and demographic information into Eagle and IDX systems
- Collect cash from patients for Faculty Practice, Hospital Charges and co-payments; match all payments to corresponding charges, verify co-payments against patient new insurance card; complete and deposit to cashier’s office daily
- Complete visits and enters ICD9-CM or CPT-4 into IDX system or Eagle system
- Maintains adequate inventory of office supplies
- Collect, copy, and distribute referrals to the billing representative as indicated
- Maintain effective communication with patients, families, peers and other members of health care team
- Assist in training, orientation and education of entry level and/or float staff
- Collect research data, type, file and complete other clerical duties as directed by Administrator according to department needs
- Monitor patient flow in waiting room and proactively resolving patient flow issues related to registration and post-visit processing
- Demonstrate excellent customer service skills exhibited by courtesy, cooperative spirit and tact when interacting with employees, patients and visitors.
Medical Records Clerk
Beth Israel, PACC
03.2002 - 02.2008
- Ensured patient documents were filed accurately in patient chart and that they were filed back appropriately
- Pulled charts for daily schedules, physicians, secretaries, management & staff upon request
- Updated medical records from office, primary care physicians and other 3rd parties
- Offered customer/patient support as it pertained to medical records
- Ensured HIPPA compliance & adhered to all regulations concerning patient confidentiality
- Responsible for incoming/outgoing mail and facsimile.
Education
A.A.S - Candidate) Liberal Arts
Borough of Manhattan Community College
New York, NYNo Degree - Medical Billing And Coding
New York Medical Career Training Center
Flushing, NY03.2023
Skills
- Forms and Spreadsheet Creation
- Care Plan Recommendations
- Reading Comprehension
- Medical Filing
- Operational Efficiency
- Hematology Oncology
Timeline
Patient Access Coordinator
Mount Sinai Health System
10.2019 - 09.2022
Patient Service Representative
Mount Sinai Beth Israel
02.2008 - 10.2019
Medical Records Clerk
Beth Israel, PACC
03.2002 - 02.2008
A.A.S - Candidate) Liberal Arts
Borough of Manhattan Community College
No Degree - Medical Billing And Coding
New York Medical Career Training Center
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