Nicaury Laureano
The Bronx,NY
Summary
Dedicated Patient Representative with a proven track record in managing patient interactions and resolving concerns effectively. Expertise in communication fosters clarity between healthcare providers and patients, leading to enhanced patient satisfaction. Demonstrated success in improving service through attentive problem-solving and streamlining front office operations to boost overall efficiency.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
Weill Cornell Medicine
New York, NY
12.2020 - 12.2024
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Verified insurance eligibility and ensured coverage of services to be provided.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Referral Specialist
Murray Hill Mammography & Radiology
New York, NY
10.2018 - 12.2020
- Processed authorization requests from referring physicians in a timely manner.
- Coordinated referrals with primary care physicians, specialists, and other healthcare providers.
- Assisted patients by answering questions and providing information regarding referrals.
- Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
Medical Receptionist
The Vein & Pain Clinic
New York, NY
09.2015 - 10.2018
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Education
Bachelor of Science - Health Administration
Lehman College
Bronx, NY05-2023
Skills
- Appointment coordination efficiency
- Analytical thinking
- Attention to detail
- EMR systems proficiency
- Productivity and efficiency
- Training & Development
Timeline
Patient Access Coordinator
Weill Cornell Medicine
12.2020 - 12.2024
Referral Specialist
Murray Hill Mammography & Radiology
10.2018 - 12.2020
Medical Receptionist
The Vein & Pain Clinic
09.2015 - 10.2018
Bachelor of Science - Health Administration
Lehman College
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