Maisy Donegan
Mile High Psychiatry
Centennial,Colorado
1
year of professional experience
Veterinary Receptionist managing 15–25 client calls per day, client communication, appointment scheduling, and front-desk check-in in a busy hybrid healthcare care setting. Keeps records accurate, routes questions to the right clinical staff, and supports smooth daily flow for clients and the treatment team. Brings a calm, empathy drive. approach to calls, arrivals, and follow-up coordination.
Work History
Patient Access Coordinator
4 Months- Served as the first point of contact for patients, managing high-volume scheduling, inquiries, and front desk operations via phone and in person.
- Verified patient information, maintained accurate EHR/EMR records, and ensured HIPAA compliance.
- Checked in patients, collected copays and balances, and coordinated with billing to resolve account questions.
- Supported providers through schedule optimization, lab/pharmacy follow-ups, and communication regarding delays or no-shows.
- Addressed patient concerns with professionalism and de-escalation skills while collaborating with staff to maintain smooth daily operations.
Sales Associate
1 Year 1 Month- Greeting and assisting customers along with providing product recommendations.
- Promoting ongoing sales promotions and loyalty programs while processing transactions, including cash and cards.
- Working efficiently and friendly alongside side managers and coworkers
- Monitoring the sales floor for potential theft while following the loss prevention guidelines.
Veterinary Assistant Intern
2 Months- Facilitated client communication, maintained accurate medical records, and scheduled appointments to improve workflow and enhance client satisfaction.
- Practiced skills in safe animal handling and restraint, obtaining vital signs, and administering basic treatments on animals of various species.
- Ensured hospital safety and cleanliness while adhering to OSHA protocols to promote a safe environment for staff and patients.
- Demonstrating strong teamwork and professionalism, and proudly representing my place of education while working.
- Supported pharmacy operations through medication distribution, surgical preparation, aseptic techniques, recovery monitoring, and laboratory sample collection to ensure effective patient care.
Education
Certification - Veterinary Technician Assistant
High School Diploma
Skills
Appointment coordination
Front desk operations
Patient de-escalation
Client communication
Telephone etiquette
EHR documentation
Insurance verification
Lab follow-up coordination
Medical terminology
Medical records management
Veterinary practice management software
Appointment reminder calls
Treatment estimate communication
Medication refill coordination
Medical history transcription
Skills
Veterinary Support,Veterinary Support,Medical Administration,Medical Administration,Clinical Coordination,Clinical Coordination,Clinical Coordination,Clinical Coordination,Patient Access Support,Patient Access Support,Patient Access Support,Patient Access Support,Patient Access Support
Timeline
Patient Access Coordinator
Mile High Psychiatry
12.2025 - 04.2026Read More
Veterinary Assistant Intern
Humane Colorado
09.2025 - 11.2025Read More
Sales Associate
Carter's
11.2024 - 12.2025Read More
Eaglecrest High School
High School Diploma
Read More
Community College of Denver
Certification from Veterinary Technician Assistant
Read More