Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joanna Garcia

San Angelo

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

8
8
years of professional experience

Work History

Server Supervisor

Julio's Burrito
07.2017 - Current
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Server Manager

Blue Agave
06.2024 - 01.2025
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.

Sales Manager

Maurice
10.2023 - 05.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.

Education

GED -

Howard College
San Angelo, TX
10-2025

Skills

  • Team management
  • Verbal and written communication
  • Cleaning and sanitation
  • Guest service
  • Food safety
  • Customer service management
  • Organization
  • Shift planning
  • Spanish fluency

Languages

Spanish
Native or Bilingual

Timeline

Server Manager

Blue Agave
06.2024 - 01.2025

Sales Manager

Maurice
10.2023 - 05.2024

Server Supervisor

Julio's Burrito
07.2017 - Current

GED -

Howard College

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