Summary
Work History
Education
Skills
Timeline
Generic

Joanna Guerrero

San Antonio

Summary

Adept Hospitality Worker with a proven track record at Chicken N Pickle, excelling in food safety and team collaboration. Enhanced guest satisfaction by implementing time management strategies, leading to reduced wait times. Known for meticulous attention to detail and exceptional service, consistently delivering quality and safety in fast-paced settings.

Personable and positive individual well-qualified for role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment.

Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Seeking to transition into new field, leveraging these transferable skills for impactful contributions.

Offering strong interpersonal skills and genuine interest in hospitality, eager to learn and grow in this environment. Brings foundational understanding of customer service and operational tasks. Ready to use and develop communication and organizational skills in Desired Position role.

Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Work History

Hospitality Worker

Chicken N Pickle
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.

Education

High School Diploma -

Tom C. Clark High School
San Antonio, TX
12.2024

Skills

  • Food preparation
  • Cleaning and sanitizing
  • Supply restocking
  • First aid training
  • Upselling strategies
  • Food safety
  • Teamwork and collaboration
  • Hospitality services
  • Public speaking
  • Phone and email etiquette
  • Time management

Timeline

Hospitality Worker

Chicken N Pickle

High School Diploma -

Tom C. Clark High School
Joanna Guerrero