Joanna Hendry
Salem
Summary
Personable and adaptable professional with a strong customer-focused approach and positive attitude. Proficient in medical terminology and appointment scheduling, complemented by excellent communication and organizational skills. Committed to delivering seamless patient experiences and enhancing service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Patient Service Representative
Mass General Brigham Medical Group North Region
08.2024 - Current
- Participate in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verify insurance eligibility and coverage for patients.
- Handle sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- File and maintain patient records in accordance with HIPAA regulations.
- Contribute to team meetings, sharing insights and strategis for improving patient access services.
- Handle high volume of incoming calls, providing exceptional customer service to patients and families
- Coordinate with clinical staff to manage patient flow, reducing wait times and improving satisfaction
Project Intern, Improvement Team
North Shore Physicians Group
06.2022 - 08.2022
- During the summer of 2022 I began as a project intern. I gained valuable experience learning how to manage an improvement project with a team. Through this experience, I was able to see the completion of a project from start to finish and how it can truly make an impact on everyone involved.
Education
Business Administration And Project Management
Bryant University
Smithfield, RI05-2024
Skills
- Microsoft Office proficiency
- Time management
- Team collaboration
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Office administration
- Verbal and written communication
- Phone and email etiquette
Certification
Certified Scrum Master (CSM)
Certified Medical Administrative Assistant (CMAA)
Affiliations
- Bryant Management Association
- Bryant Best Buddies
Timeline
Certified Patient Service Representative
Mass General Brigham Medical Group North Region
08.2024 - Current
Project Intern, Improvement Team
North Shore Physicians Group
06.2022 - 08.2022
Business Administration And Project Management
Bryant University
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