Joanna Hendry
Salem,Massachusetts
Summary
Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Patient Service Representative
Mass General Brigham Medical Group North Region
08.2024 - Current
- Participate in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verify insurance eligibility and coverage for patients.
- Handle sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- File and maintain patient records in accordance with HIPAA regulations.
- Contribute to team meetings, sharing insights and strategis for improving patient access services.
- Handle high volume of incoming calls, providing exceptional customer service to patients and families
- Coordinate with clinical staff to manage patient flow, reducing wait times and improving satisfaction
Project Intern, Improvement Team
North Shore Physicians Group
06.2022 - 08.2022
- During the summer of 2022 I began as a project intern. I gained valuable experience learning how to manage an improvement project with a team. Through this experience, I was able to see the completion of a project from start to finish and how it can truly make an impact on everyone involved.
Student Worker on Surgical Floor
North Shore Medical Center
06.2018 - 08.2018
- During the summer of 2018, I worked on the surgical floor at Salem Hospital. Through this experience, I learned how to care for patients post operations and how nurses managed their patients along with the meds that needed to be distributed.
Education
Business Administration And Project Management
Bryant University
Smithfield, RI05-2024
Skills
- Microsoft Office (Word, PowerPoint, Excel)
- Time Management
- Collaborative Work
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Scheduling appointments
- Office administration
- Verbal and written communication
- Phone and email etiquette
Certification
Certified Scrum Master (CSM)
Certified Medical Administrative Assistant (CMAA)
Affiliations
- Bryant Management Association
- Bryant Best Buddies
Timeline
Certified Patient Service Representative
Mass General Brigham Medical Group North Region
08.2024 - Current
Project Intern, Improvement Team
North Shore Physicians Group
06.2022 - 08.2022
Student Worker on Surgical Floor
North Shore Medical Center
06.2018 - 08.2018
Business Administration And Project Management
Bryant University
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