Janelle Gould
Ruskin
Summary
Resourceful customer service professional, motivated to maintain customer satisfaction, and contribute to company success. Skilled in team leadership, providing new and innovative ideas that lead to successful solutions and high morale. Reliable leadership skills that are driven by personal passion to show up and make the best out of any stressful situation, resulting in adequate problem-solving. Strong personal adaptability and fast learning skills. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers utilizing CRM systems, paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sarasota Clerk of the Circuit Court
Sarasota
05.2024 - Current
- I assist defendants with inquiries on cases and resolved service issues efficiently.
- I perform administrative tasks such as filing paperwork for the courts, updating defendant's cases and ensuring accurate record keeping.
- Inform defendants of billing procedures, processed payments, and provide payment option setup assistance.
- I perform data entry tasks, filing and issuing citations, and reinstating licenses.
- Contributes a positive work environment by demonstrating teamwork, open communication, and employee recognition ambition.
Food and Consumables Team Lead
Walmart
Palmetto
06.2014 - 05.2024
- Increases customer satisfaction by ensuring timely completion of projects and consistency to high-quality standards.
- Collaborates with other department leads to simplified workflows, and achieve business goals entirely.
- Provides backup support for other departments when needed, showcasing versatility within the retail environment.
- Supervise team members to validate compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Established clear performance goals for the team which helped in managing and improving towards effective business objective.
Education
Bachelor's - Business Administration
Brandman University
Irvine, California05.2021
Skills
- Time Management
- Microsoft Office (Word, Powerpoint, Excel)
- Business Awareness
- Attention to Detail
- Project Management
- Financial Literacy
- Team Leadership
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
- Recruiting
- Teamwork and Collaboration
- Issue Resolution
- Cash Handling
Timeline
Customer Service Representative
Sarasota Clerk of the Circuit Court
05.2024 - Current
Food and Consumables Team Lead
Walmart
06.2014 - 05.2024
Bachelor's - Business Administration
Brandman University