Joanna S. Herrera
Wood Dale,IL
Summary
To obtain an individual contributor position that will utilize my work experience, education and interpersonal skills while providing support for work-life balance to raise family.
Overview
12
12
years of professional experience
Work History
Director of Operations
Walmart
Chicago, IL
05.2019 - Current
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Coordinated activities between different departments and disciplines to ensure successful completion of projects.
Pharmacy Clinical Services Manager
Walmart
Miami, FL
10.2015 - 05.2019
- Provided training, guidance, and supervision to clinical staff members.
- Collaborated with other healthcare professionals on interdisciplinary teams to develop individualized treatment plans for patients.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Pharmacy Manager
Walgreens
Hialeah, FL
06.2012 - 10.2015
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Provided professional consultation services on drug therapy options for patients.
- Promoted health education programs within the community through public speaking engagements at local schools or businesses.
Pharmacist
Walgreens
Miramar, FL
05.2012 - 06.2012
- Interpreted prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery.
- Assessed patient's knowledge of drugs, dosage instructions, interactions and contraindications.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
Education
Doctorate - Pharmacy
Nova Southeastern University
Davie, FL05.2012
Skills
- Interpreting orders
- Resolving Complaints
- Profitability understanding
- Patient education and counseling
- Dispensing Medications
- Drug Inventory Management
- Training and mentoring
- Interpersonal Communication
- Performance Analysis
- Customer Retention
- Time Management
- Adaptability
- Staff Development
Timeline
Director of Operations
Walmart
05.2019 - Current
Pharmacy Clinical Services Manager
Walmart
10.2015 - 05.2019
Pharmacy Manager
Walgreens
06.2012 - 10.2015
Pharmacist
Walgreens
05.2012 - 06.2012
Doctorate - Pharmacy
Nova Southeastern University