Victoria Davidson
Hamilton,OH
Summary
Dedicated Pharmacist offering 9 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.
Overview
13
13
years of professional experience
Work History
Associate Director of Operations
Genoa Healthcare, LLC.
Hamilton, OH
02.2023 - Current
- Led operational initiatives to enhance efficiency and streamline workflows across multiple departments.
- Implemented process improvements that reduced turnaround times for service delivery and increased client satisfaction.
- Developed strategic partnerships with key stakeholders to optimize resource allocation and drive operational success.
- Managed cross-functional teams to ensure alignment on project objectives and timely execution of deliverables.
- Analyzed performance metrics to identify areas for improvement, driving data-informed decision-making processes.
- Mentored junior staff, fostering a collaborative environment that promoted professional development and knowledge sharing.
- Spearheaded initiatives to enhance patient care services, resulting in improved outcomes and operational effectiveness.
- Initiated process improvements that led to increased output without sacrificing quality or customer service standards.
- Developed strong relationships with key partners, suppliers, and vendors, resulting in improved collaboration and cost savings.
- Championed diversity within the workplace by creating an inclusive environment that welcomed individuals from different backgrounds.
- Optimized resource allocation by analyzing data trends and making informed decisions on staffing levels and inventory management.
- Led cross-functional teams for various initiatives, fostering a collaborative work environment that drove project success.
- Enhanced communication between departments by developing clear channels for information sharing and collaboration.
- Implemented quality control measures to ensure consistent product delivery and customer satisfaction.
- Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
- Established performance metrics to track progress against organizational goals, providing valuable insights for continuous improvement efforts.
- Oversaw the implementation of new technology systems to modernize operations and increase overall efficiency.
- Boosted employee satisfaction through the development of comprehensive training programs and performance management initiatives.
- Empowered team members by delegating responsibilities effectively while still offering support when needed.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Staff Pharmacist
Kroger
Fairfield, OH
06.2013 - 02.2023
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Effectively resolved insurance rejections and other billing issues.
- Correctly completed pharmacy daily and weekly reports.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Maintained state and federal records of legendary drugs and controlled substances.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Supervised dispensation of controlled substances using careful oversight and audit procedures.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Directly supervised approximately 25 Pharmacy Technicians, interns and support staff while on duty.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Vaccinated patients to provide immunity against influenza, pneumonia, covid19 and other diseases.
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Properly compounded and dispensed medications as prescribed by doctors and dentists.
- Checked medication bottles for proper labeling before allocating to patients.
- Assessed correct identity, strength and purity of medications when filling prescriptions.
- Completed new and updated patient profiles with lists of patient medications.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.
- Conducted blood pressure screenings and counseled patients on hypertension.
- Delivered training on medical device use and storage to enhance support for different groups of patients.
- Troubleshot mechanical issues with Pyxis machines and other equipment.
Education
Doctor of Pharmacy - Pharmacy
The University of Findlay
Findlay, OH05-2013
Pre-Pharmacy - Pharmacy (Pre-Pharmacy)
Eastern Kentucky University
Richmond, KY05-2008
Skills
- Insurance Requirements
- Labeling Procedures
- Pharmaceutical Supply Ordering
- HIPAA Regulations
- Prescription Drug Interaction Assessment
- Prescription Drug Labeling
- Medication Inventory Management
- Advising and Educating Patients
- Proper Storage
- Influenza Prevention and Treatment
- Medication Assessments
- Side Effect and Usage Education
- Controlled Substance Management
- Monitoring and Modifying Medications
- Immunization Services
- Patient Profiles
- Dispensing Medications
- Pharmaceutical Compounding
- Identifying Medication Reactions
- Cash Register Operations
- Prescription Review and Dosage
- Drug Ordering and Storage
- Maintaining Patient Records
- Confidentiality and HIPAA
- Interpreting Orders
- Pharmacy Policies and Procedures
- Compounding Abilities
- Effective Customer Service
- Insurance Claim Processing Software
- Blood Pressure Measurement
- Supervising Technicians
- Medicare and Medicaid Processes
- Calculating Doses
- Prescription Counseling
- Reviewing Prescriptions
- High Blood Pressure Management
- OTC Recommendations
- Insurance Coverage Verification
- Explaining Complex Terminology
- Drug Utilization Reviews (DUR)
- Direct Order Entry
- Medication Side Effect Knowledge
Affiliations
Ohio Pharmacist Association
American Pharmacist Association
Timeline
Associate Director of Operations
Genoa Healthcare, LLC.
02.2023 - Current
Staff Pharmacist
Kroger
06.2013 - 02.2023
Doctor of Pharmacy - Pharmacy
The University of Findlay
Pre-Pharmacy - Pharmacy (Pre-Pharmacy)
Eastern Kentucky University