Joanna Horsley
Hudgins,VA
Summary
Dynamic Customer Service Manager with a proven track record at Food Lion, adept at resolving customer complaints and enhancing satisfaction. Skilled in problem-solving and proficient in Microsoft Office, I led a team to significantly reduce complaints by implementing effective solutions, fostering a collaborative environment that prioritized customer focus.
Overview
13
13
years of professional experience
Work History
Ophthalmic Tech
Eastern Eye Associates Optometrists
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Personal Banker
Old Point National Bank
03.2020 - 03.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Customer Service Manager
Food Lion
12.2011 - 03.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Gloucester High School
01-2014
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Timeline
Ophthalmic Tech
Eastern Eye Associates Optometrists
03.2022 - Current
Personal Banker
Old Point National Bank
03.2020 - 03.2022
Customer Service Manager
Food Lion
12.2011 - 03.2020
High School Diploma -
Gloucester High School
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