Joanna Jerez
Pembroke Pines
Summary
Senior Property Manager with more than 20 years of property management experience. Excelling in tenant relations and strategic pricing to maintain a 95% occupancy rate. Expert in property management software like Yardi and adept at staff leadership, I bring a blend of technical proficiency and motivational skills to drive operational excellence.
Overview
18
18
years of professional experience
Work History
Property Manager
Highmark Residential sold Brookfield Properties
Miramar
08.2013 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
Property Manager
Elon Management
Miami
09.2006 - 05.2013
Education
Business - Business Management
Bauder College
Ft LauderdaleHigh School Diploma -
Hoboken High School
Hoboken, NJSkills
- Yardi, Onsite, RealPage, CRMQ, Microsoft, Bluemoon
- Property Management Software
- Understanding Rent Collection
- Tenant and Eviction Laws
- Tenant Screening
- Employee Motivation and Guidance
- Property tours and inspections
- Financial budgeting and reporting
- Property marketing and promotion
- Unit vacancies
- Fair housing mandates
- Business administration
- Leasing operations
- Maintenance scheduling
- Preparing property agreements
- Staff management
Languages
Spanish
Professional
Timeline
Property Manager
Highmark Residential sold Brookfield Properties
08.2013 - Current
Property Manager
Elon Management
09.2006 - 05.2013
Business - Business Management
Bauder College
High School Diploma -
Hoboken High School
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