Joanna Johnston
Germantown
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
Work History
Theatre General Manager
Regal Cinemas INC
Rockville, MD
04.2025 - Current
- Developed, implemented, and monitored programs to maximize overall guest satisfaction.
- Worked closely with internal and external guests to help provide the best out of home entertainment experience.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Kept all vendor relations knowledgeable to ensure fully functional operations.
- Ensured the right team members are on staff to support company goals, and effectively communicated with team members to maintain clearly defined expectations.
Restaurant General Manager
Marriott International
Washington DC
09.2017 - 01.2025
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and guest satisfaction.
- Promoted a positive atmosphere and went above and beyond to guarantee each guest received exceptional Food & Beverage and Service.
- Created valued relationships with vendors and cultivated relationships with other departments in the hotel, while ensuring both internal and external guests needs were fulfilled.
- Spearheaded revenue growth and cost control across 3 outlets, optimizing workflows to enhance guest satisfaction and operational efficiency.
Unit Manager
iPic Theaters
North Bethesda, Maryland
08.2016 - 04.2017
- Individually managed serving and bar staff, consisting of hiring, training and scheduling.
- Assisted in day-to-day operations, ensuring the best experience for guests through service and Food & Beverage.
- Managed and allocated staff and material resources to meet production goals.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Managed monthly Entertainment and Food & Beverage specials, while playing an instrumental role in the coaching and preparation.
- Evaluated upcoming program plans to forecast expected resource needs.
Senior Manager, Operations
AMC Theatres
Alexandria, VA
04.2006 - 05.2016
- Developed, implemented, and monitored programs to maximize overall guest satisfaction.
- Worked closely with internal and external guests to help provide the best out of home entertainment experience.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Kept all vendor relations knowledgeable to ensure fully functional operations.
- Ensured the right team members are on staff to support company goals, and effectively communicated with team members to maintain clearly defined expectations.
Education
Certification in Hospitality & Tourism Management
Florida Atlantic University
Boca Raton, FL01-2020
Environmental Science
Southern New Hampshire University
05-2027
Skills
- Leadership and team building
- Training and development
- Customer relationship management
- P&L management
- Problem resolution
- Operations management
Timeline
Theatre General Manager
Regal Cinemas INC
04.2025 - Current
Restaurant General Manager
Marriott International
09.2017 - 01.2025
Unit Manager
iPic Theaters
08.2016 - 04.2017
Senior Manager, Operations
AMC Theatres
04.2006 - 05.2016
Certification in Hospitality & Tourism Management
Florida Atlantic University
Environmental Science
Southern New Hampshire University